I just switched to a different internet provider. Alexa says she is having trouble connecting. What should I do?
You probably need to connect to your new wireless router.
Open the Alexa app.
In the Alexa app, open the left navigation panel and then select Settings.
Select your device and then select Update Wi-Fi. If you're adding a new device to your account, select Set up a new device instead.
On your Echo device, press and hold the Action button for five seconds. The light ring changes to orange, and your mobile device connects to your Echo device. A list of available Wi-Fi networks appear in the app.
Note: The Alexa app may ask you to manually connect your device to your Echo device through your Wi-Fi settings.
Select your Wi-Fi network and enter the network password (if required). If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan.
Optional - Save your Wi-Fi password to Amazon: Any Wi-Fi passwords saved during setup automatically appear when you connect a new Alexa device to the same Wi-Fi network. The password is also remembered if you switch between saved Wi-Fi networks. For more information, go to Saving Your Wi-Fi Passwords to Amazon FAQs.
Optional - Connect to a public network: Enter any required information if you are connecting to a public network that requires a web browser to sign in, like a school or hotel. The information could be a pre-shared password, room number, or just a button to accept conditions for using the network. This information cannot be saved to Amazon. Contact the network owner for more information.
Select Connect. After your device connects to your Wi-Fi network, a confirmation message appears in the app.
Jan 25, 2017 |
Internet Computers & Internet