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How do I fix a Dyson V6 that isn't picking up and stops and starts when in use?

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Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Jan 31, 2017

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Posted on Jan 02, 2017

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Mymy v6 motorhead shuts off intermitently on high and low power. can I fix this here


Hello, this is Ava with Think Crucial.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it maybe due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson+v6

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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Hello. I have the same problem as Shelly. My Dyson will not charge. When removed form the charger the LED light flashes a few times and then stops. The motor does not run at all. When the machine is returned to the charger the same thing happens. LED light flashes , then stops! The power supply from the mains plug is live. Any ideas please? From Eleanor O'Neill.

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Hi there, it's Jack at Dyson.

Your Dyson V6 vacuum is designed to make a pulsing noise to warn you when something is preventing airflow from passing through the machine. This could be a blockage in the motorised floor tool, wand or bin inlet. It's also a good idea to check the bin inlet flap can open and close freely, and isn't jammed in place.

Our video support guide will walk you through the simple troubleshooting checks:


I'm confident that removing any blockages and checking the bin inlet flap will resolve the issue with your machine. But if you would like any further help, just give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

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Hi Brenna, it's Jack at Dyson.

I'm sorry to hear you're having difficulties with your DC17 Absolute. I can see that you've already checked for blockages, but the issues you've describe do strongly suggest that there's a blockage somewhere in the machine. You might want to follow the steps shown in our online Support guide, as this should help you locate any obstructions you may have missed:

http://content.dyson.com/support/help.asp?article=955&product=DC17-ANIMAL

If you aren't able to find a blockage, but continue to have difficulty with your vacuum, please email us so our experts can help further. You can reach us at askdysonUS@dyson.com.

Best wishes,

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I'm sorry to hear your Dyson Ball isn't picking up as well as usual. The instructions for resolving this will differ according to which Dyson Ball model you own. Please visit www.dyson.com and click on Support to select your machine from the list - our step-by-step Support guides will then show you how to check everything's correct with your machine.

Alternatively, if you'd prefer to speak to one of our advisors directly, please give us a call on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

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