Question about Vacuums
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Posted on Jan 02, 2017
It's sometimes hard to remember which of these models is which! You should have the machine in the upright position, then I think all you have to do is grasp the top of the wand and just pull it upwards. I hope this helps.
Posted on Feb 17, 2009
Hi the wand release button is located directly above the the Cylinder release button. The wand release button looks like the picture below. In order to releease the wand you must firstly make sure the Electrical cable is not wrapped up for storage. So unwrap the electrical cable. then find the item as in the picture. Press this button in and at the same time lift the wand. This will realease the wand from the spine of the Dyson.
Posted on Nov 12, 2010
Sorry to hear you're having difficulties with your DC17. The problem you're experiencing sounds unusual - please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 1866MYDYSON, or email your details to askdysonUS@dyson.com. We'll look forward to hearing from you.
Dyson Customer Service
Posted on Jul 28, 2011
SOURCE: Our Dyson Animal DC28 is
Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:
The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.
Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.
Dyson Online Customer Support
Posted on Aug 30, 2011
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