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I have a new dyson... Serial number ET6-US- HHS1241A ...... I can't get the wand to go into the handle. I don't want to break it

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6ya6ya
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Posted on Jan 02, 2017

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  • 389 Answers

SOURCE: HOW DO I RELEASE THE WAND ON THE DYSON DC 17?

It's sometimes hard to remember which of these models is which! You should have the machine in the upright position, then I think all you have to do is grasp the top of the wand and just pull it upwards. I hope this helps.

Posted on Feb 17, 2009

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  • 1 Answer

SOURCE: Dyson DC17 Animal does not have enough suction

Also make sure your canister was put back on securely.

Posted on Apr 20, 2010

SOURCE: This is embarassing, but I have just looked at the

Hi the wand release button is located directly above the the Cylinder release button. The wand release button looks like the picture below. In order to releease the wand you must firstly make sure the Electrical cable is not wrapped up for storage. So unwrap the electrical cable. then find the item as in the picture. Press this button in and at the same time lift the wand. This will realease the wand from the spine of the Dyson. dumfriesdon.jpg

Posted on Nov 12, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: My Dyson DC17 Animal won't run in the upright

    Hi there,

    Sorry to hear you're having difficulties with your DC17. The problem you're experiencing sounds unusual - please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 1866MYDYSON, or email your details to askdysonUS@dyson.com. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jul 28, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Our Dyson Animal DC28 is

      Hi there,

      Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

      http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

      The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.

      http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

      Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Aug 30, 2011

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      A jammed DC25 wand may mean that the hose was twisted when the wand was last replaced on the machine. This can prevent the wand from extending or retracting fully. The video I've attached shows you the simplest way to resolve this.

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      http://media.dyson.com/downloads/us/floorcare/manuals/dc24_opmanual_usa.pdf

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      I have a Dyson Animal vacuum. My wife removed the handle to use some of the attachments for cleaning. When placing the handle back to the vacuum, she attached the top part of the handle back to the...


      Hi there,

      Sorry to hear you're having difficulties with your DC07 Animal. From what you've described, it sounds as if the wand has been replaced on the cleaner without the hose being retracted. To remove the wand from the machine, hold the cleaner securely in place by placing one foot on the cleaner head, then pull the wand up forcefully whilst holding the purple quick-draw hose release (located above the on/off switch) down. Make sure you are not leaning over the top of the wand as you do this.

      Once you've freed the wand from the cleaner, make sure you retract the wand before replacing it on the cleaner again. Hold down the hose release button on the hose cuff as you retract the wand inside the hose.

      You might find it useful to refer to the user guide supplied with the cleaner - in case you don't have this to hand, you can download a copy here:

      http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

      If you have any further queries about using or maintaining your Dyson cleaner, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need. Alternatively, you can resolve many issues without picking up the phone by visiting www.dyson.com and clicking 'Support'.

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      Hi there,

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      Hi its Darran at Dyson.

      I am not clear from your question as to whether you have purchased a replacement hose and need to know how to fit it or you are asking how you use the hose to vacuum?

      If you are trying to fit a new hose, with the old one removed, simply line up the large plastic cuff on the base of the hose (this is the one with the cable tidy) and push it downwards into the slot at the base of the main body until it clicks into place. You can then insert the wand handle back in and store it on the machine.

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      Hi its Darran at Dyson.

      If the suction is good from the base but not from the wand, this would indicate that there is a blockage in the wand handle or hose. To test this, stand the machine upright and release the wand handle. Switch the machine on and test the suction from the top of the wand with your hand. If its poor, remove the wand handle from the hose and try the suction at the top of the hose. If its good here, then there is a blockage in the wand handle.

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