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When i try to send photos box comes up stating hp photosmart not working

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  • helenverco Jul 22, 2009

    i am in regional south australia i have left the printer at home ihave windows vista

  • helenverco Jul 22, 2009

    printer not plugged in i am in regional South Australia printer is at home i have vista windows

  • helenverco Jul 22, 2009

    the exact message that comes up when i try to send photos is hp photosmart essential has stopped working aproblem caused the program to stop working correctly, winndows will close the program and notify you if a solution is available;

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Hi,

First I would recommend that you force a printer reset by disconnecting it from the mains supply for at least 30 seconds. It is important when you do this to remove all leads connected to the printer including USB leads. If the power lead has a module in the centre it is important to seperate this also.

The problem with your printer can have many causes right through from a paper jam in the mechanism to an actual problem with the computer or an error where printing is stalled into a queue. Your printer may require to be reset or require a firmware upgrade.

If the above reset does not work please provide details of ;

1) The exact model number of Photosmart you have.

2) What computer OS you are using e.g XP or Vista

3) The exact error message that displays on the screen

4) Whether this problem is a problem with printing photos only and the if printer functions normally otherwise.

If the solution has worked please remember to accept and rate my answer - if not please post up these details so I can fully trouble shoot the issue for you.

Many Thanks.

Posted on Jul 21, 2009

  • Radio Code Pro
    Radio Code Pro Jul 22, 2009

    Hi,



    This problem is not caused by the printer but it is due to the a program conflict between the HP Essential program and Vista itself. If you have installed the progam from a CD it may not be the current version and it is recommended that first you uninstall it as per the instructions below then download the latest version from the web and install that.



    Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.



    This should resolve the problem for you - please remember to rate my answer. Otherwise if you continue to experience problems let me know.



    Many Thanks for using FixYa









    NOTE:
    Some of the following steps require restarting the computer.

    Solution one: Restart the computer
    Follow these steps to restart your computer.



    1. Exit all programs running on the computer.

    2. Click the Windows icon ( ), point to the Right Arrow button next to the Lock icon ( ), and then click Shut Down .

    3. When the computer restarts, try opening HP Photosmart Essential again:
      Click the Windows icon ( ), click All Programs , point to HP , and then click HP Photosmart Essential .






    • If these steps resolved the issue , you do not need to continue troubleshooting.

    • If the issue persists , continue to the next solution.



    Solution two: Uninstall and reinstall the HP Photosmart Essential software
    Follow these steps to remove and then reinstall the HP Photosmart Essential software.


    Step one: Uninstall HP Photosmart Essential



    1. Click the Windows icon ( ).

    2. In the Start Search box, type Programs and Features , and then press Enter . The Uninstall or change a program window opens.

    3. From the list of installed programs, select HP Photosmart Essential , and then click Uninstall .

    4. Follow the on-screen instructions to remove the software.


    Step two: Reinstall the HP Photosmart Essential software
    Use one of the following two methods to reinstall the HP Photosmart Essential software.


    Method one: Download the software from the Web
    Follow these steps to download and install the software from the HP Web site. If you prefer to use the software CD that came with your product, use the next method to install the software using the CD.






    NOTE:
    The software available for download on the HP Web site is usually the most current version.



    1. Click here to go to the Photosmart Essential page on the HP Web site .

    2. Click Free Download .

    3. When the File Download - Security Warning dialog box opens, click Run .

    4. Follow the on-screen instructions to download and install the software.


    Method two: Reinstall using the product CD



    1. Insert the software CD into the CD drive on your computer. The software installer starts automatically.

    2. Click Install More Software .

    3. Click Photosmart Essential , and then follow the on-screen instructions to reinstall the software

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