Question about HP Officejet Pro L7780 All-In-One InkJet Printer

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Ink Cartridge shown empty on HP 7780

I have installed 3 new ink cartridges for my HP 7780 but each time the machine shows that the cartridge is empty. I have turned the machine off/on and also done a factory reset but to no avail.

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I have a virtually new unit, and the same thing is happening. Has HP considered a recell

Posted on Aug 07, 2009

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How did you do the factory reset?
Take out all cartridges and heads then unplug for 30 minutes?
Plug back in and reseat all removed items?
If so you probably have a bad head.
You can order them through HP or Staples.
The heads have a very short life of 10,000 pages.

Posted on Jul 21, 2009

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My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...


If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.


    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

    ink_replace03.gif

    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.



    ink_replace04.gif

    2c. The LCD may then display:

    Did you change xxxxxx? Yes No.

    for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).


    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.


    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.


    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=mfc685cw_us_as&Cat=112

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

Dec 08, 2010 | Brother Office Equipment & Supplies

9 Answers

Brother DCP-115C Printer: "No Ink" message continues even after old ink cartridge (still some ink!) is replaced with a new one.


Reset the printer to factory settings
Turn off the printer. and turn it on again.

If still not working

Take out the cartridges, turn off the printer
Turn on the printer and put the cartridge again.

Oct 27, 2008 | Office Equipment & Supplies

1 Answer

Where do the ink cartriges on a brother mfc 5460cn fo


Your machine is equipped with an ink dot

counter. The ink dot counter automatically

monitors the level of ink in each of the 4

cartridges. When the machine detects an ink

cartridge is running out of ink, the machine

will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low

or needs replacing. Be sure to follow the LCD

prompts to replace the ink cartridges in the

correct order.

Even though the machine tells you that an ink

cartridge is empty, there will be a small

amount of ink left in the ink cartridge. It is

necessary to keep some ink in the ink

cartridge to prevent air from drying out and

damaging the print head assembly.

a Open the ink cartridge cover.

If one or more ink cartridges are empty,

for example Black, the LCD shows

Ink Empty Black and

Replace Ink.

b Pull the lock release lever down and

take out the ink cartridge for the color
shown on the LCD.

c Open the new ink cartridge bag for the

color shown on the LCD, and then take

out the ink cartridge.
d Remove the protective yellow cap (1).

Note

If the protective yellow caps come off

when you open the bag, the cartridge will

not be damaged.

e Each color has its own correct position.

Insert the ink cartridge in the direction of

the arrow on the label.

f Lift each lock release lever and push it

until it clicks, and then close the ink

cartridge cover.

g If you replaced an ink cartridge, the LCD

may ask you to verify that it was a brand

new one. (For example,

Did You Change Blck?) For each

new cartridge you installed, press 1

(Yes) to automatically reset the ink dot

counter for that color. If the ink cartridge

you installed is not a brand new one, be

sure to press 2 (No).

If you wait until the LCD shows

Near Empty and Ink Empty, the
machine will automatically.

Find this on page 113 of the manual:
http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002135/cv_mfc5460_usaeng_usr_a.pdf


Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

Dec 04, 2010 | Brother MFC-5460CN All-In-One InkJet...

1 Answer

Fax machine Samsung Inkjet Fax SF-360. Ink was finished so ordered the correct ink cartridge and replaced it now on the screen it tells us to install ink cartridge. I have tried severeal times and i know...


If the Toner Low/Empty message does not automatically clear when a new cartridge is installed, use the following to clear the message manually:
1.Press MENU # 1 9 3 4. The machine should display TECH.
2.Press MENU, and ENTER. The machine should display TECH Mode.
3.Press the left arrow < once. The machine will show NEW CARTRIDGE.
4.Press ENTER, the machine will show YES.
5.Press ENTER, there should not be any Toner Low/Empty message.
6.Exit TECH MODE, press MENU # 1 9 3 4. The machine will no longer display TECH.
If Toner Low/Empty message continues, there may be a problem with the toner cartridge or the machine.

Jul 21, 2010 | Samsung SF-5100 Plain Paper Laser Fax

2 Answers

How do I change the toner?


The Fax-2480c does not use toner cartridges.
This is an inkjet and so uses ink cartridges.

There are 4 cartridges, black, yellow, cyan (blue) and magenta (red). If any of these cartridges are empty, you need replace them.

This machine takes LC-51 cartridges.
You're probably out of warranty so jsut get refills... it's cheaper

Mar 25, 2010 | Brother IntelliFax-2480C Fax

1 Answer

I have a Brother MFC5460CN...I can't find the owners manual and I can't figure out where the ink cartridges are? I need to replace them


I found this on the Web site. You can download the manual for yourself. Just click on the link below. If you find this information helpful, pls rate me.

http://www.retrevo.com/d/ds/progress?doc=9adbcf37695f2981dab6cde6d0fdb2d1

Replacing the ink cartridges B
Your machine is equipped with an ink dot counter. The ink dot counter automatically
monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.
Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.
a Open the ink cartridge cover. If one or more ink cartridges are empty,
for example Black, the LCD shows Ink Empty Black and Replace Ink.
b Pull the lock release lever down and take out the ink cartridge for the color
shown on the LCD.

C Open the new ink cartridge bag for the color shown on the LCD, and then take
out the ink cartridge.
d Remove the protective yellow cap (1). Each color has its own correct position.
Insert the ink cartridge in the direction of the arrow on the label.
f Lift each lock release lever and push it until it clicks, and then close the ink
cartridge cover.
G If you replaced an ink cartridge, the LCD
may ask you to verify that it was a brand
new one. (For example, Did You Change Blck?) For each
new cartridge you installed, press 1 (Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge you installed is not a brand new one, be
sure to press 2 (No). If you wait until the LCD shows
Note
If the LCD shows No Cartridge after
you install the ink cartridges, check that
the ink cartridges are installed properly.

09ec622.jpg
Pls rate met. Thanks and Good Luck.....

Feb 05, 2010 | Brother MFC-5460CN InkJet Printer

1 Answer

4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one


Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
  2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
  4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
  5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
    1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
    2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
    3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
    Figure 5: Aligning the ink cartridgesc00121093.jpg
Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

Feb 01, 2010 | HP Office Equipment & Supplies

2 Answers

My printer says install magenta what does that mean


It means for you to install the magenta ink. Magenta is a color. You have 4 colors. Yellow, magenta, cyan, black

Oct 14, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

I don't know how to change the ink bought this printer from a guy at work no manual


Lift the scanner cover from the right-hand side of the MFC until
it locks securely into the open position.

If one or more ink cartridges are empty, for example Black, the
LCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the ink
cartridge for the color shown on the LCD.

Open the new ink cartridge bag for the color shown on the LCD,
and then take out the ink cartridge.

Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridge
in an upright position when you insert it into slot. Press down on
the ink cartridge until the hook snaps over it.

Lift the scanner cover to release the lock. Gently push the
scanner cover support down and close the scanner cover.

If you replaced an ink cartridge while Near Empty was
displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes
2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the
ink cartridge you installed is not a brand new one, please be
sure to select 2.

If you wait until Ink Empty message is displayed on the LCD,
the MFC will automatically reset the ink dot counter.

If the Install message is on the display after you have
installed ink cartridges, check that the ink cartridges are
installed properly.

Hope that helps you!

Aug 12, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Print cartridges


  1. When one or more ink cartridges are empty, for example, Black, the LCD shows “Ink Empty Black” and “Open Cover.” Close the printer’s document support and the document tray.
  2. Lift the top cover to the open position until it locks securely into place.
  3. Pull the ink cartridge hook toward the front of the printer and remove the color ink cartridge displayed on the LCD. Place the cartridge in a plastic bag as it may still contain some residual ink and may leak.
  4. Open the new ink cartridge bag for the color shown on the LCD and remove the new ink cartridge. The cartridge cover may come off when you open the bag. This is not uncommon and will not damage the cartridge.
  5. Each color has its own correct position that is clearly labeled and color coded inside the printer. Keep the ink cartridge in an upright position when you insert it into slot. It will only fit in the correct direction. Press down on the ink cartridge until the hook snaps over it.
  6. If you replaced an ink cartridge while “Near Empty” was displayed on the LCD, the LCD may ask you to verify that the replacement cartridge was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand-new one, select 2.

Sep 16, 2008 | Brother MFC-5840CN All-In-One InkJet...

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