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I have a dyson cordless v6 bought a year and half ago. Called 2 weeks ago because machine keeps shutting off. Staff told me to push off MAX button. Still not working. Fully charged but not working

Internet 4000517 6103405 Sv03 216 v. 1.2A 62350 41/02. Some of the numbers on handle of machine

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  • Dyson Master
  • 75,178 Answers

I think you need to replace the battery pack, this is a symptom of a failed battery pack.

Posted on Dec 30, 2016

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Posted on Jan 02, 2017

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I have a dyson V6 Mot?rhead model Ju4-us-GBR7075 My machine when I push the power button the machine stops and goes


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.


https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 21, 2017 | Dyson V6 Motor Head Cordless Vacuum

1 Answer

My Dyson v6 motorhead vacuuem shuts off intermitently. How do I fix this


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner shuts off intermittently. First, it maybe due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson+v6

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dec 17, 2016 | Dyson V6 Motorhead Bagless Cordless Stick...

2 Answers

Dyson v6 surges on and off


Hello, this is Ava with Think Crucial.

There are a number of things you need to do that may solve the issue you're having with your vacuum. First, make sure that your battery is charging and working. Second, check the MAX button. If the MAX button lights up and flashes when your Dyson cordless vacuum keeps pulsating on and off, hold the power button and depress the MAX button to turn off that function. You may have to try a few times to get the hang of it. And lastly, look for any blockages in attachments because the pulsating is caused by a lack of airflow as the motor is protecting itself by pulsating and then ultimately cutting out.

You can check this video tutorial which will teach you on how you may fix it:



You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Sep 18, 2016 | Dyson V6 Motorhead Bagless Cordless Stick...

1 Answer

Recently purchased a Dyson V6 Cordless Vacuum, which has fallen several times now. Since the last fall when pushing down on the power button the noise is intermittent. Why is this?


Hi Julia, it's Jack at Dyson.

Just to make you aware, accidental damage resulting from a drop or a fall would not be covered under your Dyson warranty, so please take care to avoid this wherever possible.

If your Dyson V6 pulses on and off when you hold the trigger down, the motor is signalling that something is blocking airflow from passing through the machine. There could be an obstruction inside the floor tool, wand or bin inlet - but it's also worth checking the flap inside the bin inlet. The flap opens and shuts to prevent debris from escaping, but it's possible it could have jammed shut when the machine fell. Our video guide may help:

If you'd like further assistance after giving this a try, just call the Dyson Customer Helpline to speak with our experts. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jun 25, 2015 | Dyson Vacuums

1 Answer

I can't the the max mode to turn off. How do I fix this?


Hi Kayla, it's Jack at Dyson.

To switch between Max mode and regular mode, first hold down the red on/off trigger, so the vacuum is running. Then at the same time, press and release the Max button on the rear of the machine. The machine is designed in this way to make Max button can't be activated accidentally. When running in Max mode, the button will light up.
max-mode-turn-off-fix-lnsurx4quzye2y0p414hjwur-5-2.jpg

I hope this information helps, If you'd like any additional advice, you're welcome to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 26, 2015 | Dyson V6 Absolute Bagless Cordless Hand...

1 Answer

My dyson 34, just purchased 3 weeks ago for a small area rug. Worked out of the box. I charged it and now it wont turn on.


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulties with your DC34 handheld vacuum. It's unusual to hear you're having issues with the machine not running, but if you purchased it three weeks ago it should be well within our 2-year cordless warranty.

In order to help resolve the issue, we'd just need to talk you through some simple troubleshooting checks when you have your DC34 hand. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Mar 22, 2015 | Dyson Vacuums

2 Answers

I have had my dyson dc59 for about 3 months. Wheni try to turn it on by the trigger it won't start. I know it has a full charge so with my messing around with it i pressed the max button and it turned...


Hi Jeff, it's Jack at Dyson.

The issue you're describing with your DC59 sounds very unusual, but I'm sure we can help. Like all Dyson cordless and handheld vacuums, DC59 is backed with our 2-year Dyson parts and labour guarantee.

When you have your machine fully charged and easily to hand, please give us a call so we can talk you through some simple diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Feb 23, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

Not starting at all


Hi there, it's Jack at Dyson.

The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

Dec 01, 2013 | Dyson DC44 Animal Cordless Vacuum

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