Question about Ricoh Office Equipment & Supplies
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Posted on Jan 02, 2017
In the front (inside body) see the sensing feeler ( a piece conected to a microswitch) is free to move.
Sometimes when pull the paper with some force, the sensor become forced in their base.
Verifie if the sensor is moviming free..
Posted on Nov 20, 2009
This is probably one of two things, first it could be is that the stopper out of the old bottle has got stuck inside the Toner hopper and preventing the hopper from getting toner from the new bottle.
This would be caused by the second problem that is the hopper is more than likely clogged up and the jaws that grab the toner bottle cap cannot open, you can either clean the hopper out, it can be dismantled by removing the silver pin on the green handle, but do be care full as when this pin is removed you will fire the internals out accross the room, so have your hand in front to cach them, then just clean it out reassemble and you should be fine.
Just remember always try the simple fix with copiers, so many engineers look way to far into problems whenit's staring them in the face, i am a Technical Specialist with Ricoh Masters and find a lot of basic faults are overlooked
Posted on Dec 09, 2009
If the sheet of paper is damaged there may be a blockage in the paper path. If the path is cleared and it still damages the paper then the feed rollers could be worn. Question for you, when the paper gets damaged does it fan up like an accordian? if so there is an issue in the fuser section. Hop this helps
Posted on Sep 30, 2011
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Have the service people set the machine to add toner(per pixelcount) and test run it for a day or two. If this works it means the sensor in the developer unit that tells the machine to add toner from the cartridge is bad. If that is the case replace the sensor. It sounds like the machine is not adding toner to itself. Have them also test the toner motor.
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