Question about Vacuums
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Dec 01, 2016 | Dyson Vacuums
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Thanks for making contact and I'm sorry you're having difficulty.
I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).
I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models: https://www.youtube.com/watch?v=fdnu4yk-5vI
Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.
If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
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