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I have a Dyson Ball Multi Floor Upright. The tab on the canister broke off. Can I order a new canister? No: JZ5-US-GDA3251A UP 13

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Dyson won't go back into upright position to engage suction

The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.

Posted on Jul 09, 2008

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SOURCE: dyson upright not turning brush

that belt is hooked into a clutch, the clutch often fails and the only thing to do is replace it. i would take it to vacuum repair shop because it is not an easy fix

Posted on Sep 18, 2008

  • 1 Answer

SOURCE: After hoovering yesterday my dyson ball wont stand up right.

solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.

Posted on Nov 01, 2009

Dysonteam
  • 167 Answers

SOURCE: My Dyson Ball DC25 Animal will not stand upright?

Hi its Darran at Dyson.

Its possible that the stabiliser pedal has popped out of place. For help on how to resolve this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

Dysonteam
  • 167 Answers

SOURCE: Dyson upright, no suction at bottom in carpet or

Hi its Darran at Dyson.

It sounds as though the machine is blocked. with the machine switched off, check the base of the machnie by removing the soleplate and clearing any obstructions. With the soleplate removed, you will be able to check the internal hose and clear any threads or hair trapped around the brush bar.

If you would like a step by step guide, visit the Support section on our website at www.dyson.com.

I hope that you find this information useful.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 22, 2010

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Dc dyson 24 free repair maule


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Jan 28, 2016 | Dyson Vacuums

1 Answer

Vacuum relief valve


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC24 includes a suction relief valve. This helps protect the motor when too little airflow is passing through the vacuum. This could be due to a blockage, or because the two lifetime washable filters are overdue for wash.

To check for blockages, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc24

In normal use we recommend washing both filters at least once a month, using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them in the machine:.


I'm confident that washing both filters, and removing any blockages from the airways, will resolve the issue. However if you'd like any guidance from our experts after you've given this a try, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 02, 2015 | Dyson DC24 All Floors Upright Cleaner...

1 Answer

Dyson dc59 troubleshooting


Have you checked the rotary brush at the front. Although IO dont have the same model of dyson I need to clean out the dog hairs that get wrapped around the main rotary brush which is easily got to by turning the catches with a coin under the cleaning head. They should have a little arrow or padlock symbol showing which way to turn them

Aug 17, 2014 | Dyson Dc50 Ball Multi-Floor 2-Tier...

1 Answer

New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


Hi there,

Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Removing the hose


Hi Carol,

I'm not sure from your question whether you want to remove the hose from the machine to use it, or to replace it. For a step-by-step guide on using the hose, wand and accessories, please visit our Support page for this machine:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/maintaining-your-dyson-machine/how-to-use-accessories/how-to-use-the-combination-tool-step-1

To remove the hose from the machine in order to replace it, this guide may be useful:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/how-to-use-your-dyson-vacuum/how-to-remove-a-blockage/removing-blockage-from-wand-and-hose-step-1


I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 23, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

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