Question about Philips HP-170 Headphones

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Sound from one speaker with mic plugged in.

Both speakers work fine while playing music or watching movies on my vista home premium 64 bit computer. When I plug my mic in I get sound from only one speaker. Dell techs updated drivers, that didn't work. The motherboard was replaced and that didn't work. I replaced the mic as the dell techs had advised, that didn't work. Oh by the way, the mics work fine on windows xp. I purchased this computer to record on but it is useless if I can't record in stereo and now the techs at dell tell me that I have to purchase another mic only this time buy a stereo mic. The tech who replaced the motherboard says that he's never seen a problem like this one before. I have realtek high definition audio. Can someone please help me solve this problem? thanks in advance

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  • weeeeping Jul 23, 2009

    Hi Vortash, I may have posted my problem in the wrong forum, sorry about that. I have stereo speakers on my computer but sometimes I do use a headset and I can only hear sound out of one side of the earphones. When I'm not wearing the earphones I still get sound out of only one speaker. I checked my advanced mixer settings and the mute box was not clicked. I'm a newbie at this so I would like to know if I uninstall the realtek drivers and uncheck the realtek devices, when I reboot my computer will it automatically install new drivers or do I have to search for them on realtek's site? I think the dell tech installed new drivers before they had me to reinstall windows because I was still having the same problem. Thanks Lol

  • weeeeping Jul 23, 2009

    Oops, don't know why my whole name didn't appear on my comment. The way it reads now it looks like I'm LOL. Lola

  • weeeeping Jul 28, 2009

    Thanks a lot for the info Vortash. I only wish that the tech's from dell could see your solution to the problem but they refuse to believe that there is any kind of defect with the socket. I wiggled the mic when I plugged it in as you suggested and sure enough, if I hold it in a certain spot, when I speak into the mic I get sound from both of the speakers. If I let go, then I get sound from only one of the speakers. I told dell about this and they will replace the motherboard again and replace the front panel which might have the same defective parts. Anyway, wish me luck and I'll let you know if the third motherboard replacement works...Lola

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Hi I am Vortash it sounds to me that this is linked to the realtek program off shutting off the speakers when the earphones are attatched , it is confusing the Mic plug on one channel as a speaker plug .. check in the advanced section of your mixer settings that you have not got the box ticked that says treat all inputs the same .. and the other that says mute rear when front plugged in ? as does mine .. ( same system that was my problem yours may be diffrent ) if this fails uninstall your realtek drivers and uncheck the realtek devices in device manager unistall them and rebboot the computer installing new drivers .. hope this helps regards Vortash

Posted on Jul 21, 2009

  • 2 more comments 
  • clive pearson
    clive pearson Jul 21, 2009

    Hi I am Vortash it sounds to me that this is linked to the realtek program off shutting off the speakers when the earphones are attatched , it is confusing the Mic plug on one channel as a speaker plug .. check in the advanced section of your mixer settings that you have not got the box ticked that says treat all inputs the same .. and the other that says mute rear when front plugged in ? as does mine .. ( same system that was my problem yours may be diffrent ) if this fails uninstall your realtek drivers and uncheck the realtek devices in device manager unistall them and rebboot the computer installing new drivers .. hope this helps regards Vortash

  • clive pearson
    clive pearson Jul 21, 2009

    Hi I am Vortash it sounds to me that this is linked to the realtek program off shutting off the speakers when the earphones are attatched , it is confusing the Mic plug on one channel as a speaker plug .. check in the advanced section of your mixer settings that you have not got the box ticked that says treat all inputs the same .. and the other that says mute rear when front plugged in ? as does mine .. ( same system that was my problem yours may be diffrent ) if this fails uninstall your realtek drivers and uncheck the realtek devices in device manager unistall them and rebboot the computer installing new drivers .. hope this helps regards Vortash

  • clive pearson
    clive pearson Jul 23, 2009

    Hi Lola the problem is starting to sound like an electronic fault rather than a software or settings one , may possibly be that the plugs that you plug the earphones into are faulty .. either not cutting off the speakers or leaving one connection open when you remove them . There is a part of the plug that is permanantly connected via the circuit to the speakers unless there is a jack socket inserted this breaks a connection by lifting a metal strip as the plug goes in and it in turn makes contact with the jack .. if this is staying open or loose this would or could possibly cause the trouble you are having .. wiggle it lol and see if it alters the fault effect .. that is about all I can suggest to you without actually inspecting the unit physically and I would do that glady if I wasn't in the UK lol bit of a jaunt yeah .. so best of luck and I hope you manage to find the problem soon may I suggest an enginneering dept do a free estimate they would at least let you see what was wrong .. regards Vortash

  • clive pearson
    clive pearson Jul 30, 2009

    No probs Lola hope everything turns out ok this time

    regards Vortash

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