Question about Computers & Internet
Contact telstra on line help section and say that you wish to connect to adapt your big pond account to T-mail
they will put you onto a technician that will help you do it
another way-- if you know how-- is to open up the e-mail page and in the top tool bar click onto the accounts tab
click on properties icon and that will open up a box with headings
click on servers
incoming server is IMAP( probably will be pop3 )so change it
incoming mail(IMAP) is-- imap.telstra.com ( mail .bigpond.com so change )
outgoing mail (SMPT) is smpt.telstra.com ( mail.bigpond.com so change )
incoming user name will be your username@bigpond,com
the password will be the password that telstra gave you when opening the bigpond account ( If you haven't written it down then you will have to call telstra to get a new password -- you cannot make it up as it has to come from telstra --
click remember password
click on log on using clear text authentication
outgoing server tick server requires authentication
next step --click on the advanced tab
outgoing mail (SMPT) make it 465
tick server requires secure connection
incoming mail (IMAP) make it 993
again tick requires secure connection
for server time outs I have mine set in the middle
go back to the e-mail page and wait for the settings to be recorded in telstra servers
you will most likely get a new inbox heading --T-mail with your user name
what has happened here is that you are rerouting bigpond servers through telstra servers
if that doesnt work then it is back to calling telstra help -technicians to talk you through it all
happy tearing hair out day but you could be lucky and get it first try
Posted on Dec 30, 2016
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Posted on Jan 02, 2017
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