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I wish to my bigpond email username but don't know how to set it up with the new Telstra system

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Contact telstra on line help section and say that you wish to connect to adapt your big pond account to T-mail
they will put you onto a technician that will help you do it
another way-- if you know how-- is to open up the e-mail page and in the top tool bar click onto the accounts tab
click on properties icon and that will open up a box with headings
general
servers
security
advanced
IMAP
click on servers
incoming server is IMAP( probably will be pop3 )so change it
incoming mail(IMAP) is-- imap.telstra.com ( mail .bigpond.com so change )
outgoing mail (SMPT) is smpt.telstra.com ( mail.bigpond.com so change )
incoming user name will be your username@bigpond,com
the password will be the password that telstra gave you when opening the bigpond account ( If you haven't written it down then you will have to call telstra to get a new password -- you cannot make it up as it has to come from telstra --
click remember password
click on log on using clear text authentication
outgoing server tick server requires authentication
click apply
next step --click on the advanced tab
outgoing mail (SMPT) make it 465
tick server requires secure connection
incoming mail (IMAP) make it 993
again tick requires secure connection
for server time outs I have mine set in the middle
click apply
go back to the e-mail page and wait for the settings to be recorded in telstra servers
you will most likely get a new inbox heading --T-mail with your user name
what has happened here is that you are rerouting bigpond servers through telstra servers

if that doesnt work then it is back to calling telstra help -technicians to talk you through it all
happy tearing hair out day but you could be lucky and get it first try

Posted on Dec 30, 2016

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bigpond did not rebadge to telstra , telstra shut the bigpond side of the business down and moved the servers to IMAP settings
try opening the live mail page and at the top you will see accounts in the tool bar
click on accounts then click on @ properties
open the servers tab and check the settings
incoming mail server is IMAP
incoming mail is imap.telstra.com
out going mail is smpt.telstra.com
email user name is what you have now so if it is *** @ bigpond.com that remains the same
the password remains the same
click apply
next click on the advanced tab
outgoing mail smpt is 465
incoming mail IMAP is 993
click requires secure server for bothe
click apply and you are set to get your e-mails through the telstar server
may take a few hours for the settings change if you did any
send yourself a test e-mail to see it it works

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How do i get back my bigpond web account.


If you've been locked out somehow, your account may have been hacked. If you've just forgotten your password then do the following:
You can only change the password for your BigPond Email with Outlook.com (formerly Windows Live/Hotmail) via Telstra. I am recommending that you change your password for logging into My BigPond / MyAccount this will then flow through to your email account.
Go to BigPond at bigpond.com
Click on the blue 'My BigPond' tab at the top right side of the home page.
Enter in your current username and password
Change your Password.
You can also access your email online by clicking on the webmail link this will take you into BigPond Email with windows live.
Note the new brand name is now BigPond email with Outlook.com. (formerly Windows Live/Hotmail).
If you are still having difficulty I suggest you have your password reset please visit bigpond.com/help/email and select 'Password reset'.
Hope this helps...

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I want to retrieve my emails from bigpond which i closed down in 2012 can you help?


Try your old username and password. If it doesn't work, the only way would be is to talk to Telstra

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My email account is with Telstra Australia I would Google login Telstra. from the drop downs , Find login Telstra ,clicking on that brings to Telstra site . email address. ***-*** @bigpond.com
Pass Word forgot pass word. So Google your provider,enter your email address then click on forgot pass word. your provider will then explain to you how to get a new pass word.

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Is Bigpond an application on the hard drive? If so, you'll have to install it on the new computer.

If Bigpond is a web based email service, try here:
http://www.telstra.com.au/help/contact-us/online-help/index.htm

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Read my emails @ bigpond.com.au


http://media.telstra.com.au/home.html

click on webmail light blue box near top right hand corner of website
if you want to use it with an email reader and have bigpond as your isp contact Telstra and ask for help in setting up the outgoing and incoming SMTP servers
or follow these instructions
http://go.telstra.com.au/helpandsupport/-/set-up-outlook-com-to-send-and-receive-your-bigpond-email

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Telstra is an Australian telecommunications company that offers email and Webmail services through its BigPond brand.
Webmail is a convenient way of accessing email from anywhere in the world over the Internet. You can access your Webmail account on any computer.
Telstra has experienced some issues with its BigPond email service that also has impacted its Webmail users.
Users have lost access to their email accounts and have been shut out of them.
Telstra Webmail users experienced some of these issues in September 2010.
Email Delays

Users of BigPond experienced delays in receiving and sending email during a few days of service disruption in September 2010.
Telstra told customers that the emails were being held on their server and would be distributed once the service was restored. According to Telstra, the problem impacted BigPond users across Australia.

Locked Accounts
During the service disruption, Telstra also locked out some BigPond users from their accounts. These users were not able to log in to their accounts.
According to the telecommunications company, they had to lock the email accounts in order to facilitate repair work.

Telstra Response
Telstra reacted to consumer concerns about these issues by providing regular updates about the status of the repairs.
One such Telstra status update, according to an iTnews report, said, "We are currently having problems with BigPond mail.
This is affecting customers nationally.
Customers may experience delays in receiving mail or accessing their accounts.
Technicians are treating this issue as a priority and are working on the problem."
Telstra stated that these problems came about as a result of a server outage.
According to user comments at TechWorld and iTnews, some users still did not see their problems resolved even after the company officially declared that it had taken care of the issue.


http://telstra.com/tcoma/webmail/

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How can I change my email address bullentas@eftel.net.au to bullentas@bigpond.com I need to change it to give to Velocity


Your question is confusing, do you mean you need a new email address? i.e. bullentas@bigpond.com? Or something else? You cannot change eftel.net.au with bigpond.com, they are different, but you probably you can get one bigpond.com email address with that username "bullentas". You cannot have "bullentas@bigpond.com" unless you sign up with bigpond.com. Create a new account with bigpond.com and assign a username as "bullentas" and "bullentas@bigpond.com" as email address, but if somebody has already got that username or email address, you wont be able to get them.
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Thanks for using FixYa.

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