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Unable to connect high pressure hose to gun base on Karcher 3.99M

I am able to insert the high pressure hose to the gun base, but it will not click or lock into place. As such water leaks (big time). The hose connection head will make it past the gate inside the gun so I know the it is being inserted correctly, but it will not click in like it did the first time around. I have checked the manual as the instructions are very simple i.e. just push it in and it should lock into place with an audible "click". Please note that this unit is brand new and only been used twice in as many months, so this should not be a maintenance issue.

Has anyone else experienced this or is this a warranty issue????

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You probably need to slide the rubber sheath back a quarter inch or so so that the "C" clip slips between the rubber and the wide part of the brass connector. That is what I had to do.

Posted on Apr 17, 2010

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I am presuming when you insert the wand that you are also twisting it into place?
The click usually occurs when the wand is twisted and it locks. Simply pushing it in without twisting will cause water to flow big time as it's not sealed.
If you are doing all correct then the seal is damaged and should be returned for a warranty claim

Posted on Jul 22, 2009

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if above solution do not work then you need to make another, more difficult arrangement:
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