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Dyson DC19 turbo head brushes do not rotate even after cleaning

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Most likely a belt has broken or slipped off inside the head. Look for screws or clips that hold the bottom plate on. Get inside the head and you'll likely see exactly what's wrong.

Posted on Dec 30, 2016

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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    2011-09-29 · Want to watch this again later? Sign in to add this video to a playlist. How to clear and reset the brush bar of your Dyson DC25 or DC29 upright ...
  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Brush bar not rotating - Dyson www.dyson.co.uk/.../brush-bar-not-rotating Brush bar not rotating. ... to ensure vacuums containing Dyson Cinetic™ science maintain constant suction. ... tested at the cleaner head.
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  • Dyson DC25 brush won't spin when touching the floor. If I ... www.fixya.com > Forum > Vacuums > Dyson 2016-03-18 · Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Turbo head has stopped spinning


    Hi Fay, it's Jack at Dyson.

    If your DC39 Multi Floor's turbine head has stopped spinning, this could mean there's a blockage in the turbine head, wand, hose or lower duct hose. This could reduce the airflow passing through the machine, which in turn will affect the turbine which powers the rotating brush bar.

    It's also a good idea to check the Turbine head is free of any threads, hair or other obstructions:

    turbo-head-stopped-spinning-yb2iqq4t3gdfozzh4fdwdnjv-3-0.jpg

    If you need further help once you've given this a go, you can reach our experts at the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

    Mar 05, 2016 | Dyson DC39 Multi floor canister vacuum...

    1 Answer

    Dyson DC54 brush bar not rotating. Have removed all the hair, cleaned the brush and replaced, still not spinning.


    Brushbar not turning Clutch check - Dyson

    www.dyson.com/...dyson...not.../brushbar-not-turning-clutch-chec...

    DysonBrushbar not turning - Clutch check. Please ensure that your hands are clear of the soleplate and brushbar before completing this test. Clutch check.

    Resetting the brush bar (Official Dyson video) - YouTube

    ? 3:52
    https://www.youtube.com/watch?v=AiKnefEr7ns
    Jan 16, 2014 - Uploaded by AskDyson
    How to clear and reset the brush bar of your Dyson DC41 Mk2, DC55, ... Dyson DC41 Mk2, DC55, DC65, DC66 - Resetting thebrush bar (Official Dyson video) .... Dyson Cinetic DC52, DC54with the Musclehead™ floor tool ...

    Dyson DC44 - Remove & clean the Brush Bar - An owners ...

    ? 4:13
    https://www.youtube.com/watch?v=_0a71p84sp8
    Nov 12, 2012 - Uploaded by Tom Strong Reviews
    Here is the fantastic Dyson Digital Slim Mk2 DC44 Animal. (DC45 in ... Europe) Here I show how to remove and clean the Brush Barof any tr... ... It is and easy operation and one you need to do whenever the brush is not clear.

    Dyson DC54 Support - Turbine head not working properly

    https://www.dyson.com.au/.../dc54/dc54...not.../turbine-head-not-workin...
    Dyson DC54 Support - Turbine head not working properly. ... If you cannot clear an obstruction you may need to remove the brush bar. Use a coin to unlock the ...

    Jan 24, 2016 | Dyson Vacuums

    1 Answer

    Brush bar not rotating. have cleared the head. suspect its the belt but cant get inside because the screws wont unscrew. could I need a complete new brush head . dyson is about 6 years old.


    Hi there, it's Jack at Dyson.

    DC25 doesn't have a traditional, user-replaceable belt. Instead, the belt is engineered to last the lifetime of the machine in normal use. The belt is protected by a sensor which shuts off the brush bar if something jams it. If the brush bar isn't currently rotating it's very unlikely to be related to the belt itself.

    If you've been unable to reset the machine by removing any threads or hair from the brush bar and endcap, we'd appreciate the opportunity to take you through some further troubleshooting checks to pinpoint the cause of the issue. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking to you. If a repair or a replacement part is needed, we can also confirm if your DC25 is within the Dyson parts and labour guarantee period.

    Please be aware that any remaining Dyson guarantee coverage on your machine could be void if you dismantle the cleaner head as you've described. For this reason we'd encourage you to get in touch directly for assistance rather than attempting a repair.

    Feb 21, 2015 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    DYSON DC19 Lost half power at the source. No blockage, clean filters, turbo head clear which has stopped spinning. Barely used. Can the motor half blow? It is still drawing 1400 W on a power meter in...


    Hi Peter, it's Jack at Dyson.

    I'm sorry to hear your DC19 isn't picking up as well as it should be. Have you washed the filter recently? We recommend washing it at least once every 3-6 months using cold water without detergent. Make sure the filter is completely dry before replacing it, which could take at least 24 hours:

    If the filter has been washed, it's likely that there is a blockage somewhere in the floor tool, wand or hose that you may have missed. I appreciate you've already checked for this, but our support guide will walk you through the steps needed to locate and remove any obstructions: http://www.dyson.co.uk/support/dc19t2/dc19t2/my-machine-is-not-working/check-extension-tube

    If you've followed all of these steps and have not resolved the problem, please contact our experts directly so we can help. You can reach the Dyson Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Feb 04, 2015 | Dyson Vacuums

    1 Answer

    The rotating brushes on my floor setting keep stopping on carpet - even though nothing is clogging it. I have to turn my vacuum off and then back on to get it to start spinning again.


    There are two things that cause this.

    1) The suction is not good and is not making the turbine head run. Clean the filters/ head and check the hose for blockages

    2) The Turbo head has more friction than it should. Remove the brushes from the turbo head and remove all hair etc from the bearings with tweezers.

    If it still does not work the the most common problem is the bearing retainer in the turbo head has heated up and come loose. This is a very hard repair I do but for most they should buy a new turbo-head.

    Keith from Dyson Repairs North Shore Auckland


    Sep 24, 2014 | Dyson DC29 Animal Vacuum

    1 Answer

    Dyson turbo brush on a DC 32Animal has no suction. All the other brushes such as mini turbo brush work perfectly


    Check for something stuck in the head of the brush the little buttons with slot turn and open.

    Feb 09, 2011 | Dyson Vacuums

    1 Answer

    Where is the belt on a dyson upright vacuum?


    There is no drive belt on this model - its a cylinder pull along model.
    If there's a problem with the turbo brush you can flip open the base of it by removing the screws, check that the toothed belt is in place and there is no clogs of dirt between the turbine and the brush bar.

    Apr 12, 2009 | Vacuums

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