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I just ordered my grandsons dvd player for christmas and he opened two days ago and we have tried multiple dvds and none are loading it keeps saying no disc

Portable dvd player not loading

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Check that the dvd player is not blu-ray specific
if it is supposed to read all discs and cd's then take it back for a warranty replacement

Posted on Dec 30, 2016

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Hi, Our DVDs will not load. We are able to open and close the player, the DVD sounds like it spins as it loads, and loads, and loads but we are unable to press play it basically will not let us get to...


Hello suziorange and welcome to FixYa. I see your having issues getting your DVD player to playback movies which can be a few different issues. First I would say it could be dirty discs but that is not likely the case since you have been trying multiple discs. Secondly it's possible your laser lens inside the unit has become dirty and needs to be cleaned. This can be easily cleaned by unplugging your unit. Next remove the screws on the bottom and the back of the unit that hold the outer case of the unit on and then gently using a microfiber or other soft cloth to wipe the lens. You can use water or a lens solution if you wish however do not use alot as you do not want to risk getting any inside components saturated with liquid. Next replace the outer case and try to playback a DVD again. If none of the suggestions work I can tell you with almost certainty that your DVD drive has burned out which will require you to call customer service or just buy a new DVD player altogether which would probaly be the more cost effective option. I hope you found this information helpful and good luck. If you have any questions please use the comment box below and thank you for using FixYa.

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Dvd player doesnt play the movies


Try another DVD. If problem persists and it does not work with any type of DVD, whether recordeable burnt DVDs or original pressed DVDs then your unit is bad - either dirty lens or the laser diode is bad.

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I mostly first always recommend a dvd lens cleaner to clean the lens incase there is something on the lens.

Is the player underwarranty? the lens may have a issue other than dirt and might need to be replaced.

What happened last time it worked fine? try unpluging the dvd player for 5 minutes and try again.

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Check on sony.com for a service center in your area.

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It is broken. That's it.

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mine kinda has the same problem but it only happens with one movie Hairspray but it doesn't say error it just says loading for hours until i restart this system in order to get the DVD out. Need Help!!

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Sony RDR-VX500 does not load some dvds, disc error.


Try the disks in another DVD player. If they play with no problems in another player, then you have a hardware issue with your Sony. Nowadays, if it is out of warranty, fixing it is not worth it, because it is cheaper to replace, at least in the USA.

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