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Cannot make or receive calls

Just activated new phone online a few hours ago. Cannot make or receive calls on old tracfone or new tracfone.

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  • Cell Phones Master
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Guess online was not the correct place for activation . my selling store always did mine thru the service provider

Posted on Dec 30, 2016

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Posted on Jan 02, 2017

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Scott, To transfer your number from your Old Service Provider to TracFone Wireless, you must ask TracFone to Port your existing telephone number. TracFone Wireless will process the request for you. During this process, your service with your current provider will be disconnected automatically and Activated with the new provider you have selected. There is no need for you to call your current provider to disconnect your service. During the Request process, you will still be able to place calls on your existing wireless telephone or wire line phone. You, however, will not be able to receive calls during the porting process.
Above information from link below, tracfone.com. Check the attached links,instruction and guides, Good luck
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Lost my phone can I receive replacement


Contact a TracFone service representative. Dial 1-800-867-7183 to report your SafeLink lost or stolen. Inform the representative of the estimated last date of use. Give a detailed description of where you may have lost the phone or how it got stolen.
  • Provide the representative with your mobile device's serial number or ESN found on your activation card. If you cannot locate the activation card, provide the representative with the cell phone number.
  • Request to keep your old phone number or apply for a new one. After the representative reports your cell phone lost or stolen, request that a copy of the report be sent to your active email address. Check your email address to make sure that you have received the email and a cell phone replacement confirmation number.
  • Expect the replacement SafeLink TracFone mobile device to be mailed to you within three to five business days, without cost. Check the contents upon arrival to make sure that the replacement cell phone, battery, charger, SIM card and activation card are intact.
  • To activate, call the number provided on your activation card. Provide the serial number, found on the activation card, and the SIM card code, found on the back of the SIM, to complete the activation process.
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    New tracfone - want same number...I cannot get it transfered to new phone.


    How to Keep the Same Number to Another New TracFone By Karen Kramer eHow Contributor dfab0ea0-859e-40e7-b8db-71a67ca9f2f2.small.jpg Karen Kramer Follow Save 8 Shares & Saves fotolia_1094058_xs.jpgFotolia.com">girl talking on cell phone image by Tammy Mobley from <a href='http://www.fotolia.com'>Fotolia.com</a> According to TracFone's website, TracFone's simple "No Contract" service has made it the largest prepaid cell phone service in America and the fourth largest cell phone company in the world. Their convenient, no-fuss service and cheap phones also make it easy to upgrade your cell phone and keep the same phone number without losing your prepaid minutes.
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    • Open the battery compartment on your new TracFone and install the new battery by lining up the connectors and snapping in place. Replace the battery cover.
    • Plug your new phone into a standard wall outlet using the A/C charger cord that came with your new phone. Press the "ON" button or the red phone icon button to turn on your new phone.
    • Look at the screen to see if there is a signal icon, insuring you are receiving a signal. You can complete your number transfer online without receiving a signal. However, it will not be reflected on your new phone until you are in an area that receives a signal.
    • Turn on your computer and go to www.tracfone.com. Click on the green "Activate" button.
    • Click on the "Transfer Number" button under the "Activate/Reactivate" tab. Click on the "Existing TracFone Customer" button. Click on the "Activate my TracFone with a number transferred from another TracFone" option.
    • Click on the picture that represents your new TracFone to select that model. Hit the "Enter" key. Click on the picture that represents your old Tracfone to select that model. Hit the "Enter" key.
    • Click on the "Menu" button on your new TracFone. Click on the "PrePaid" section of your new TracFone and scroll to the "Serial Number" button. Click on "Serial Number." Type in the new phone serial number in the form on your computer screen. Some Tracfones may call the serial number ESN, IMEI or MEID numbers. Type in a nickname for your new phone.
    • Click on the "Menu" button on your old TracFone. Click on the "PrePaid" section of your old TracFone and scroll to the "Serial Number" button. Click on "Serial Number". Type in the old phone serial number in the form on your computer screen. Type in your TracFone number. Click on the "Submit" button.
    • Click on the "Menu" button, then the "PrePaid" button and then scroll to "Code Entry Mode" and hit "Select."
    • Press the " * " key, then the " # " key and the numbers " 3 " and " 0 ", then press the "OK" button. Your phone screen should display "Parameter 30" and a number. Enter the number you see on your computer in the boxes labeled "Enter the code here" and "Confirm the code."
    • Press the "OK" button again on your old TracFone. Enter " *#0." Press the "OK" button. Your phone screen will display "Parameter 00" and then a number. Enter the number on your computer in the boxes labeled "Enter the code here" and "Confirm the code."
    • Press "OK" then "BACK" and then the red "END/POWER" button on your old phone to return to main "MENU."
    • Click the "YES" button to confirm the number of minutes and days available to transfer to your new TracFone.
    • Turn your new TracFone OFF and then ON again. You will have to wait for up to one hour for the minutes to transfer.


    Read more : http://www.ehow.com/how_7369407_keep-number-another-new-tracfone.html

    From Tracfone themselves

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    Would you please activate my phone? I have been waiting for 6 hours?


    Try shutting off your new phone and restarting it. Make sure it has full service bars when you do. Than try making a phone call from it. Mine made phone calls but it took another day for it to register on the phone.

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    Www.tracfone.com/


    Please have SOME modicum of patience, Eugene. There are millions of other people trying to do the same thing.

    Aug 12, 2014 | Cell Phones

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    Tracfone customer service


    Are you transferring an old number to this phone? It can take up to 2 business days for that (sometimes just a few hours). If transferring a landline, it can take up to 4 business days, as tracfone will have to contact your current provider. Are you registered at www.tracfone.com? You should be if not already. Lots of information there.

    Aug 01, 2014 | Tracfone Wireless LG 440G

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    I BOUGHT A NEW TRACFONE i WANT TO KEEP MY SAME PHONE NO FROM MY OLD TRACFONE. i HAVE TRIED TO ACTIVATE IT MANY TILME , i CAN'T GET TO ACTIVATE AND i KEEP CALLING THE NUMBER FOR THE PHONE AND ALL i GE


    You normally can change Phone numbers and phones online but with your problem it might be past that contact customer service at 1-800-867-7183 it works for me 8:00 Am till Midnight
    Good luck rickie

    May 13, 2014 | Computers & Internet

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    I want to activate my new tracfone online


    Hello,the only people that can help you is cust. service, here is the number:
    1 (800) 867-7183

    Mar 07, 2014 | tracfone.com

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