Question about Crock Pots & Slow Cookers
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: Handle on Lid is Broken.
Try one of the following sellers:
To contact the manufacturer, try calling 800 #. 1-800-323-9519 (US number) for replacement parts or try www.crockpot.com
Rival Crock Pot Replacement Parts from MarBeck.com
Crock Pot Replacement Parts | Slow Cooker ...
Posted on Nov 09, 2008
I am Jo Anne Gomez who posted original problem and thought the problem was resolved with husband putting on a knob he found at the hardware store. Just wanted to let you all know that the handle we thought would solve the problem DID NOT....after he replaced the knob and we did another roast in it the lid totally shattered after we'd cooked another roast (luckily the glass did not get into the food), however, this is just a BAD PROBLEM and these lids should ALL be recalled. I have seen, just recently, the exact same crock pot and lid being sold for much less. I think that these crock pots should not even be sold but taken off the market to prevent lawsuits or horrible problems. Just wanted to let you know our solution did not work and Rival was not helpful at all.
Posted on Dec 15, 2008
For what it's worth, when the handle on my mother-in-law's crockpot broke, I went to Home Depot and bought a cheap wooden drawer knob (about $1 as I recall). I put a plastic washer between the knob and the glass and another under the screw head from the bottom (to prevent cracking the lid), tightened the screw and good as new.
Posted on Feb 20, 2009
I looked this model up on the Rival website, and it had been recalled, so I have followed the directions to send in the plug for a new unit. According to others with similar issues, once they sent in the plug, they were sent an entire new crock pot, including the crock and lid. I am hoping that they do send me an entire new unit, however, if not, at least I will have a different model number and could order a lid for that model. I will never buy another Rival product, based on their poor customer service. Thanks for your help!!
Posted on Mar 26, 2009
SOURCE: handle broke off of lid
I went to www.crock-pot.com, entered a support ticket with the model number and they are sending me a replacement handle ($10 value) for free. Excellent customer service!!
Posted on Feb 28, 2012
Tips for a great answer:
Feb 20, 2009 | Rival 38601 Smart Pot 6-Quart
Jan 12, 2009 | Rival 38601 Smart Pot 6-Quart
Nov 19, 2008 | Rival 38601 Smart Pot 6-Quart
Jun 23, 2008 | Rival 38601 Smart Pot 6-Quart
Nov 22, 2007 | Rival 38601 Smart Pot 6-Quart
Nov 20, 2007 | Rival 38601 Smart Pot 6-Quart
51 people viewed this question
Usually answered in minutes!