Question about Dyson Vacuums

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My new Dyson Serial Number PM8-US-HHB1494A will not charge.

It has not charged from the first attempt to charge the unit. When inserted into the charger, it shows a single red light. When removed from the charger after an all day attempt to charge, it shows the same- single red light when the trigger is pulled.

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  • Larry Pollock
    Larry Pollock Dec 28, 2016

    This is a cordless vacuum.

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  • Dyson Master
  • 34,186 Answers

Suspect a dead battery or a defective charger

Posted on Dec 28, 2016

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3 Answers

We have a new Dyson v6. When I try to register the warranty it says I have the incorrect serial number. This is the serial number JU8-US- HJR1719A What is the problem? Thank you!


Hello, this is Ava with Think Crucial.

I would suggest to get in touch with Dyson if you are unable to successfully register your unit. Dyson's phone number is 1-844-679-1647.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 11, 2017 | Dyson Vacuums

1 Answer

My almost new dyson cordless v6 shows that it has full charge but when I push it he button it pulses on and off every 2-3 seconds


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 09, 2017 | Dyson Vacuums

2 Answers

I have a Dyson V6. After charging I experienced multiple pulses and then shut down. No blockages.The pulsing,followed by shut off continued.


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 06, 2017 | Dyson Vacuums

3 Answers

Must I use the wall mount to charge the Dyson V8?


always charge any item that comes with its own charger that way you can not damage it by trying to charge it another way.
there is always other ways to charge things up but its best to use what it come with (more so for safety reasons)

Nov 30, 2016 | Dyson Vacuums

1 Answer

Own a dc59 it surges dyson said need new filter. They sent one. Put it in vac still surges


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it maybe due to a battery of the unit. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc59

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 28, 2016 | Dyson Vacuums

2 Answers

Brand new first charge The green light on the charger plug goes off after a short time. Is the unit still charging?


Once the green light goes off, it's done charging. Since it was first charge I know they say to charge it 8? hours (or 4? don't recall right offhand) but it does come charged (that's part of how they make the batteries). What you do want to do is remember not to always recharge it when your done using it. Use it till the battery goes flat, then recharge it; it will give you a longer battery life that way.

Jan 09, 2015 | Dyson DC34 Bagless Cordless Hand Vac -...

1 Answer

I have a fully charged battery, however the power light indicator is off. I've checked for blockages, but can't get the upright to operate.


Hi Barbara, it's Jack at Dyson.

In order to confirm why your DC35 may not be running correctly when fully charged, we'd need to take you through some simple diagnostic checks when you have your machine easily to hand. If a replacement part is needed, we can also confirm if this is covered under your Dyson warranty.

When you have a moment, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance.

Dec 11, 2014 | Dyson DC-35 Digital Slim Cordless...

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