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We have a Dyson Ball upright. Model# is MG9-US-GEBO829A? We cannot get the sweeper to remain upright-it clicks but won't stay upright. Is there any quick fix? g

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try this

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Hi Wendy, it's Jack at Dyson.

Our current generation of Dyson Ball upright vacuums uses a pedal-free stabiliser mechanism. When you've finished using the machine, stand it upright firmly. You should hear two clicks - the first is the suction changeover valve redirecting the suction to the hose and wand. The second click is the upright lock mechanism securing the body in place.

As long as you've stood the machine up firmly enough, you shouldn't have any difficulty with it not remaining upright - this may take some getting used to if you've previously owned a vacuum cleaner with a pedal-based system.

If you would like any further help with your machine you can reach our experts directly by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).



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Sorry to hear you're having difficulties with your DC24. If the cleaner head isn't locking in place when you stand the cleaner upright, it's probably best if you get in touch with us directly so one of our experts can run through a few troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

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