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Samsung refrigerator RFG238AARS isn't making ice or dispensing water. How do I reset from the back?

Last year a technician came out and did something to the back of the refrigerator that reset it and it started making ice/dispensing water. Does anyone know what he might have done? I would like to try and do it myself.

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Check your manual for resetting the unit electronics. It should be mentioned.

Posted on Dec 28, 2016

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I have just purchased a Samsung 636L Refrigerator and my icemaker doesn't seem to work. Help please.


Hello Roseanna;
My name is Peter. I am a retired field service refrigeration technician.
I require the complete model number to see what you have. The model number is on the wall in the fresh food (refrigerator section)
First, if you have just purchased this unit is it is under warrantee, where a service technician will come to your home at no charge and fix the problem.
I am going to take a guess, having serviced Samsung refrigerators for years, the type icemaker that you have. I believe you may have a ice maker in a small compartment.
Usually a ice maker will start after the temperature is above 40 degrees F. If this is the ice maker I think it is; in the front of the ice maker, on the bottom, there is a small red square button. This is the ice maker cycle button.
Push the cycle button and listen to hear the water fill the icemaker. Hopefully, the installers had just never done this.
Do you have a water dispenser? Is the water dispensing?
If you do not have a water dispenser, then perhaps the installers either did not connect the water line nor turned the water valve to open.
If the ice maker does not cycle, and the water supply is open, chances are you have a bad ice maker.
I have gone on service calls where the unit was delivered one day and I am there the every next day. On these service call I have found bad compressors, bad control boards, and yes - bad ice makers.

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http://www.repairclinic.com/0100_1.asp
There's an ice- or water-dispensing problem The ice and water-dispensing system of your refrigerator is quite complex. Many components work together to provide the ice and water. Aside from a simple problem of a leaky water tube or a jammed ice chute, most other components are not user serviceable. We suggest that you contact a qualified appliance repair technician for such repairs.

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