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Website cannot find my machine

Serial number is jn4 us heao488a bought machine tjmaxx could it not be a real dyson

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It could be refurbished. Go to a Dyson service or warranty center or call Dyson direct,

Posted on Jan 03, 2017


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Posted on Jan 02, 2017


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The serial number starts 116 on the plate...what dyson is this? DC???

Hi Ian, it's Jack at Dyson.

From the serial prefix you've provided, the machine you're looking at is a DC07 All Floors, in a steel/turquoise colourway.

I hope this information helps. For troubleshooting help, or assistance with service or support for your DC07, you're welcome to give the Dyson UK Helpline a call freephone on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

Jul 06, 2015 | Dyson Vacuums

1 Answer


Hi there Michelle, it's Jack at Dyson.

From the serial number you've provided, your Dyson vacuum is a DC08 T Allergy cylinder. You can find support for this model on our website:

Please note, spares and accessories for DC08 T will differ to the spares and accessories for the standard DC08 model. Floor tools, accessories and other parts for DC08 will not fit DC08 T, and vice versa.

If you'd like further help with your machine you're welcome to give the Dyson UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Mar 10, 2015 | Dyson Vacuums

1 Answer

Dyson dc25 head roller is not spinning after replacing the head assembly. Removed the switch cover and reset the trip, checked both the switches and all hoses , all tested ok but no joy.Not sure what

See page 5 of the instruction manual and if you still are having problems with your Dyson vacuum cleaner,
call the Dyson Customer Care Helpline with your serial
number and details of where/when you bought the
vacuum cleaner. Your serial number can be found on
your rating plate which is behind the clear bin.
Most queries can be solved over the phone by one of their
trained Dyson Customer Care Helpline staff.
Alternatively visit for online
help, general tips and useful information about Dyson.

Sep 30, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

What model is serial number 570-UK-C27985

Hi there, it's Jack at Dyson.

From the serial number provided your vacuum is a Dyson DC14 Origin. For guidance on replacing the belt, you're welcome to give our experts a call freephone on 0800 298 0298. They'll be happy to talk you through it.

Just to let you know, calls to the Dyson Helpline are free from UK landlines, and we're available 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

Jul 24, 2014 | Dyson Vacuums

1 Answer

Where is the dyson dc 25 serial number

Hi there, it's Jack at Dyson.

On DC25, you'll find the serial number printed on a white sticker on the main body of the machine. You should be able to see it if you remove the clear bin and cyclone, as if you were about to empty the vacuum.

I hope this helps, but if you'd like any further advice you're welcome to contact us directly. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 09, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson will not accept serial number

Hi Gerry, it's Jack at Dyson.

If you're having difficulty registering a new purchase online, this may be because the serial number hasn't yet been added to our website. Apologies for the inconvenience - we are working to resolve this. But just to make you aware, this doesn't affect the status of your guarantee in any way. All you need to validate this is your proof of purchase, so please keep this safe.

In the meantime, we can register your machine for you on our system - just get in touch with our customer support team directly so we can take some further details. You can reach us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jan 20, 2014 | Dyson Vacuums

1 Answer

Where can I go toget a owner's manual and parts for a dyson HWC-22

Hi Terry,

You can download user guides for our machines from our website - please visit and click 'Support', then select your machine from the list. You can also order genuine Dyson spare parts for your machine directly from our online store.

Please note, HWC-22 is not a Dyson model number. Our vacuum cleaners are given model numbers beginning DC--, followed by two numbers. You'll be able to find this printed prominently on your machine.

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

May 30, 2012 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

The cable needs changing looseconnection can not get into dyson

Hi its Darran at Dyson.

In the UK we offer a repair service for £69 which includes parts labour and VAT. If you would like to arrange this, please contact our Helpline on 0800 298 0298.

You can also purchase a replacement cable reel by calling us. Please ensure you have the serial number of your machine when calling.

Kind regards
Dyson Customer Service

Mar 29, 2010 | Dyson DC05 Cylinder Bagless Canister...

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