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DC24 brushbar trips on/off when vacuuming, depending on the angle of the machine over the floor as if there's a dodgy connection on the left axle of the rollerball. I can't work out how to get at it

It's not the red button - we've been through that and I assume that if the button is unset then the brushbar is permanently off.

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  • Dyson Master
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It might be the electrical connection where the power nozzle plugs into the vacuum.

Posted on Jan 03, 2017

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SOURCE: DC15 Brushbar Problem. Intermittant operation of

DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what

Posted on Sep 14, 2011

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1 Answer

Where is reset button on dc 24


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for any obstructions, and cleared any threads or hair from around the brushbar, you should be able to reset your machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 19, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson ball dc24 brush will not rotate


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 15, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

DC24 Brush bar will not turn


Hi George,

I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 09, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushes wont go round


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able tor reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline the machine into the vacuuming position before testing it.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 06, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson 24 .....brushes will not stay on when vac.ing carpets


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 03, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc24 no suction at head of cleaner, the hose has good suction and the brushes are not spinning


Hi Janice,

If your machine has no suction from the cleaner head, I'd recommend that you check the machine for blockages and reset the brushbar. To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

To reset the brushbar, please follow the steps shown in the video below. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.

This should resolve the issue, but if you need any assistance locating the blockage, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushes do not rotate and pickup not good


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and cleared any threads or hair from around the brushbar, you should be able to reset the machine. For assistance in doing this, please follow the steps shown in our online Support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

The video embedded below may also be useful.

This should resolve the issue, but if you'd like any further help or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 20, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My DC24 will not switch from floor to carpet mode? Roller is not stuck or full of lint. Bagless is clean.


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the brushbar will not rotate when the brushbar switch is pressed, you may need to reset the machine.

With the cleaner facing you, you'll find a button in the red recess on the left-hand side of the cleaner head. Press this in until you hear an audible 'click' - it may help to use something like the eraser-end of a pencil to do this.

The brushbar will never rotate when you have the machine standing in the upright position, so please make sure you have it reclined into the vacuuming position before testing it after pressing the reset button.

This should resolve the issue - however, if you do need any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support

Jan 26, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not...


DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what

Jun 29, 2011 | Dyson DC15 All Floors - The Ball Bagless...

2 Answers

We have a Dyson ball vacum the brush stopped working it is no longer turning


There is a known issue with the DC24 brushbar motors. First thing to do is try the reset button. That is located on the left of the brush bar unit as you look at the machine. It is red. Press it and see if the brush bar works when the machine is reclined then. If it doesn't, you most likely need a brushbar motor. You can get one from here: Dyson DC24 brushbar motor.

Aug 28, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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