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My external hardrive wont open up but its on my comp i can see it on my computer and device manager

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  • jose vasquez Jul 21, 2009

    im running xp its an external hardrive with a new enclosure from creative i/o 5.25 aluminum enclosure i had it done cause it was reccommended the external reads sy-u2f-5bk sn-081013gs3290009 i dont know if that helps the harddrive that was put into the enclosure was or is a 120 gig westrn digital harddrive and the enclosure was geberic with no labels of any kind so these people i went to took it out of that and put it into that new enclosure it has 2 ports for firewire on the back and the usb port the type is a 5.25cdrom/hddcase it comes up as mass storage when iit connects and its lettered E drive in my computer but when i click the drive it wont open up and it causes my computer to go into a not responding state

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  • 7,191 Answers

Hi,

Please provide us with more information like:
system configuration,
operating system,
external harddrive make/model
detailed description of the problem.

This will help us to better diagnose your problem and assist you better.
Thanks.

Posted on Jul 21, 2009

  • AliTech110
    AliTech110 Jul 21, 2009

    Hi,



    First of all, you should always connect the external harddisk using a high-speed USB (2.0 compliant) connecting cable and always use the USB ports on the back panel of your PC for this.



    You can try to open this external hard-disk (shown as E drive in My Computer) by right-clicking with your mouse on the E- drive icon, then select Explore from the menu which opens.



    Also, please tell us:

    1) Whether you were previously able to connect and open this external harddisk on your computer.

    2) What type of connection you are using.

    3) Your computer hardware configuration, for example: motherboard make/model, CPU, RAM



    Hope this solves your problem. Thanks.

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