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Dropped a WD 2.0TB hard drive, now it powers up but vibrates and I cannot get recordings from TV tablo device

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There are specialists that will try and reclaim usable data from damaged hard drives but I hear their services are expensive.

If there is nothing of great monetary value on the drive and you have no backup there is nothing to lose by taking the drive apart and trying to locate the cause of the vibration. The mechanical interior is relatively simple though employs high precision and extreme cleanliness. Taking it apart inside a large plastic bag will help maintain cleanliness.

Posted on Dec 28, 2016

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You have damaged the drive, it will need to be replaced.

Posted on Dec 28, 2016

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Some times you don't know if your hard drive is working or not. Your external hard disk might drop on the ground, or your desktop/laptop hard drive might not be booting. Which ever the case maybe, here is how to find out the condition of your hard disk:

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http://www.fixya.com/users/issken

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One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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First check if your WD is running (spinning), no matter if the blue light is on. Can you hear it close with your ear, or feel vibrations on your hand when it starts.

If it runs, then check/replace the USB cable you are using with another.
Check the Power supply if it gives necessary power.


If you are familliar with disassembling/assembling, then open and remove the HDD from the box and try to connect the disc directly to your PC (using another HDD Data/Power cables).

If it runs, and you can acces it, then something is wrong with the Box.

If it doesn't, then the HDD is broken or damaged.

Please note that if your device is under warranty, DO NOT open the box ! Contact your seller for service/replacement instructions.

Regards.

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