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The screw #18 came off of my mixer and now the head touches the bottom of the mixer, I tried to put the metal piece back into the hole at the neck of the mixer and it wont go back in. What can I do?

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  • Food Mixers Master
  • 1,276 Answers

Try harder, the screw needs to go back in. The screw is the head height adjuster, nothing else is going to fix it.

Posted on Dec 31, 2016


6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: beater too low-will not lock

I would check the bottom of the beater blades to see if they are out of shape.,or is the base of the mixer raised somehow to cause this problem

Posted on Jul 28, 2009

  • 235 Answers

SOURCE: A metal dowel just came out of my kitchenaid

OLSONRENEE7- Sorry to hear about your mixer. You don't mention the model number, but I'm assuming you have a tilt head mixer, and the metal dowel you found came out of the bottom of the pedestal. Is that correct? If your anwer is yes, then that metal dowel is the pin hinge that your mixer head pivots around going from the up to the down position when mixing.
The inspection and troubleshooting of this problem is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around. If you're lacking one, you can download it from the KA website. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, and then select Parts List file. You can check the page titled "Base and Pedestal Unit", and look for the part similar to the part you found. Normally this part should not come out during normal mixer use, so I suspect you may require new one.
As far as parts go, here are four potential vendors in no particular order:;;; Prices for the same part vary widely between vendors, so do your comparison shopping. Good luck, I hope this helps. Howard, Burke, VA

Posted on Nov 19, 2009

  • 235 Answers

SOURCE: my k5ss mixer will not start ,I remove the 2 screw

Hi DENAULTR, I hate it when that happens. Those two “screws”’ are your mixer’s electric motor brushes. The slotted black threaded plastic parts are just the Brush Holder Caps and are the protective covers to the brush holder assemblies. They allow access to the brushes when they need to be replaced without having to take the whole mixer head apart.
From what you’ve described, I suspect that one or both of the brushes is (are) not seated properly when you reinstalled them. The brushes need to be installed so that they both seat correctly on the armature's commutator or you won’t get any ‘juice’ to the motor. See the illustration below:
I'd suggest removing them again and making sure the concave contact face rests completely on the armature’s commutator. If you've turned it 90 degrees too much, it won’t seat properly and you get no power to the motor.
It would also be helpful to have the Parts List manual on hand. If you're lacking one, you can download a PDF version Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 6 & 7, titled “Motor And Control Parts”, which provides an exploded view for the disassembly and reassembly of your mixer’s electrical components, along with all the part names and numbers. Locate Illus No 47, Brush holder assembly that includes Illus. Nos. #28, 32, 33, 34, & 46, and Illus. No. 29, Brush & Spring assembly respectively.
The Parts List illustration along with the picture above regarding the orientation of the brushes should get your mixer powered back up and operational. Good luck! I hope this helps. Howard, Burke, VA
If this solution has been helpful to you, please rate it, thanks! -hslincoln

Posted on Feb 26, 2010

  • 130 Answers

SOURCE: mixer head loose

Referring to the diagram on:

Remove the screw, item 22, to remove the trim band around the mixer. This will reveal 4 screws which hold the top cover on. Remove the screws and lift the top off. Find all the screws which hold the gearhead in place and tighten them all. If you want to make the fix a permanent one put some thread-loc compound on each screw and tighten it.

Posted on Mar 30, 2010

  • 130 Answers

SOURCE: KichenAid mixer parts problem

has a diagram of the locking mechanism item 9. The screw you removed was probably item 8. Look at the parts and you should be able to figure out how to get it back together.

Posted on Mar 30, 2010

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My kitchen aid stand mixer startnig making noise and wobbling. I noticed that the pin attaching the top to the base has been pushed out halfway and I can't push it back. Any solutions?

Remove the bowl, turn it upside down on a towel, look up inside the pedestal. Right in the middle where the hinge pin goes through there is a screw, unscrew it a little, push the hinge pin back to where it belongs and then tighten the screw up tight. Turn mixer up the right way, raise head up, fit bowl & flat paddle. Lower head & turn machine on low, listen for paddle tinging on bowl, if it is touching turn off and raise the head. Look into hinge area from the front, that screw is the head height adjustment. Clockwise to lower paddle in bowl, anti clockwise to raise. You want to lower it until you hear the paddle tinging on the bowl & then raise it enough to clear without tinging. You don't wind the screw in & out huge amounts, 1/4 to 1/2 a turn at a time is plenty.

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Can I buy new parts for the two dime-sized screws' inners? I removed them nd now the mixer wont work.

What you are describing is the two side screws on the side of the mixer motor head. Yes you can buy all new parts for whats behind those screws or you can just buy new "Charcoal" thing...which are called "The Brushes" If you buy new parts off ebay or from Kitchen Aid you will have one very small concern. There are four different ways to insert the brushes back into the machine but only one way will make the machine work right or work at all. The brushes are spring loaded into the machine the screws caps keep them in and pushing them forward, the brush end rests on the commutator portion of the armature (The Motor) and when the brushes do not touch that portion of the motor the machine will not work at all until they are put in the machine correctly. You will notice on the brushes that one edge is beveled, inside the brush holder is a small metal clip/piece that has been bent up and into the brush holder space, the beveled edge must go in so that it will slide past this bent metal, if it is inserted incorrectly then the metal piece will hold the brush off of the comutator and the electric feild will not create the spark / energy needed to operate the mixer. If you want to replace all the parts associated with the brushes and brush holder you will have to do a FULL tear down of the machine in order to get at the set screw that keeps the brush holder tube in place, and to do that you will have to take the machine entirely apart. I hope this helps. If not; get back to us with more info on the problem and we will FixYa

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Do you mean the beater is not touching the bottom of the bowl? AS in there is a gap between the beater and the bottom of the bowl so it is not mixing all the ingriedients?
If you have a Tilt-head style mixer, you can adjust the beater/bowl clearance by turning out the adjusting screw. Place your bowl on the bowl screw cap, Place the flat beater on the agitator shaft and lower the head of the mixer so the beater is at the bottom of the bowl. There should be a 1/16" clearance between the bowl and the beater, if the beater is too close to the bowl turn in the adjusting screw, and if the beater is too far away turn out the adjusting screw. The adjusting screw can be located by tilting the head of the mixer back, and in the neck of the mixer you will see a flat head adjusting screw.
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You can use the same dime test in the bowl to make sure you have the correct 1/16" measurement for the beater/bowl distance.
Thank you,

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has a diagram of the locking mechanism item 9. The screw you removed was probably item 8. Look at the parts and you should be able to figure out how to get it back together.

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Now carefully line up the top and bottom halves - look thru the hole in the stand until you can see the mixer's hole line up, then slide/tap the pin into the hole

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