Question about DeLonghi Coffee Makers & Espresso Machines
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Posted on Jan 02, 2017
SOURCE: frother doesn't froth
Does not seem normal! You should get plenty of steam for the frothing. Since the unit is new you should take it back and get a replacement. The unit needs to increase the temperature for steam, route the steam away from the espresso group to the steam unit and the pump needs to activate to create the high pressure. Any failure in this areas will create your condition. It also possible that your steamer is blocked but this is a new machine so this is unlikely but you should make sure that it is not blocked.
Posted on Dec 31, 2009
they make one that has the option of frothing milk hot or cold. Blue light is cold. Red light is hot. The red light will always heat the milk. To get to the blue light, you need to hit the button twice.( First will go to red)
Posted on May 08, 2010
All Nespresso machines purchased through Nespresso or an authorized Nespresso vendor are sold with a one-year warranty. Nespresso offers a comprehensive After Sales Program including troubleshooting services by telephone for the life of your Nespresso machine.
Nespresso’s Online Assistance Service provides a wide-range of technical information concerning your specific Nespresso machine model. In addition, you can request a call back from one of our Coffee Specialists at the time of your choice. Our Coffee Specialist’s technical expertise is at your disposal for assistance with Nespresso machine use, maintenance, as well as spare part replazcement.
While we are able to resolve the vast majority of technical concerns through troubleshooting, repair services through Nespresso’s After Sales Program have been designed for optimum convenience. Repairs for Nespresso machines under warranty include all parts, shipping, labor and the use of a loaner machine during the repair at no charge. For those machines needing repair outside of the one-year warranty, servicing is available at a flat rate per machine model.
Please contact the Nespresso Club at our toll free telephone 1.800.562.1465 during business hours (Monday through Friday between 8:00am and 8:00pm or Saturday between 9:00am and 5:30pm EST) or complete the form by clicking on Service Request and a Coffee Specialists will return your call at the time of your choice.
Posted on Jun 15, 2010
problem is overheating at a single point in the bottom of the milk container. Try cleaning the milk residue after each time you use it and the flashing red light disappears. This is a design fault. Nespresso are happy to keep marketing the Citiz but there is no fix - so the Nespresso "mess free" coffee machine is a bunch of flannel - good coffee all the same!
Posted on Sep 05, 2010
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