Question about SanDisk Sansa e260 MP3 Player

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Can't get past "Refresh Database" Screen

Once I turn on the device, "Refresh Database" starts, but about half way into it, the screen goes blank. I've tried taking the battery out multiple times, nothing works! Even if I connect it to my computer, the same thing happens. Help!

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  • 11 Answers

Hi

Try taking it back to the shop.
If not go to http://www.sansa.com/support

Tom

Posted on Jul 21, 2009

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Related Questions:

1 Answer

My sansa player turns on and freezes on the Refresh Database screen. The screen then fades and eventually turns black. My computer won't recognize the player either.


STEP 1 - Reset the device
1. Slide the Power switch up and hold it for approximately 20 seconds.
2. Release the Power switch once the device is powered down.
3. Turn the device back on.

STEP 2 - Download and install the Sansa Firmware Updater
this is for mac os version.

Feb 25, 2010 | SanDisk Sansa e250 MP3 Player

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Help with my Sansa 260


Remove battery and put it back after few minutes

Mar 28, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My sansa e260 goes black after showing sandisk start up screen and does the same when plugged into a pc. it starts to refresh database and then the screen goes black.


Hi there

When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware.
It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.

Where you can get the latest firmware for your model.
*** Make sure when you update the firmware keep the device in MSC mode.

Here is the link for updating the firmware:

http://kb.sandisk.com/app/answers/detail/a_id/306
Kindly revert for further clarifications....

Feb 17, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

On the intro screen it freezez and eventually goes to the next screen and says refreshing database but it dosent refresh


This seems to happen when the database gets corrupted.

1. Turn off the player.

2. Plug the usb cable to the computer, don't plug it to the player.

3. Slide the lock switch to the right, you will see an orange strip.

4. Hold the menu button to start the player. Don't release it yet. Wait until a shutdown message appears and the player goes off again.

5. Plug the usb cable to the player end. The player should go on again. The player should mount as a disk on your computer. Find this disk and back up its contents.

6. Format the player, as explained elsewhere.

7. Disconnect the usb cable. This time the database should refresh properly. Once this is done, slide the the lock switch to the left and turn off the player.

8. Turn the player back on. It should work, but you will have to load your stuff again.

9. Redo steps 1 to 5, except that now should copy your music, videos, etc, back into the player.

10. Repeat step 7.

11. Turn the player back on. It should work again.








Dec 10, 2009 | SanDisk Sansa e250 MP3 Player

3 Answers

Stuck on database refresh


1. Try going into recovery mode (turn off the player, put the hold button towards the earphone jack, turn on and hold record button)
2. Plug in the sansa into the computer
3. Open the device (should be called 16MB)
4. Create a folder in the device called "sansa.fmt"
5. Eject and unplug the device
6. Should reformat and it will start back up

Jul 20, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen sansa at refresh database


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

Stuck on refresh/black screen


I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Mar 22, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Database


I would recommend that you get a firmware upgrade for the device...to get the firmware upgrade just follow the link below...

http://sandisk.com/Retail/Default.aspx?CatID=1376

Jan 30, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e260 freezes up


It's not suppose to say Refresh Database when you connect it to the computer, it's only suppose to say that when you eject it OUT of your computer.

Did you load a massive amount of files during your last sync?

I don't think there's any need in resetting it if it is able to turn off and on. What I recommend doing is formatting it. Remember, formatting the player will cause you to loose ALL your media stored in the device. To format go to "My Computer" > "Sansa e260" right click and go down to format.

If it formats, then good. Turn it on and it should say "Refresh Database". Change the mode of your player to MTP(?) so that it will no longer refresh the database after transferring media(?).

Connect it back to your computer and reload your media onto it that was wiped out during the format. Now disconnect it and see if it works... It should.

If that doesn't work this should do the job for you: http://sandisk.com/Retail/Default.aspx?C...

Always remember to update the firmware on your products, it is a wise idea to do so. (: http://sandisk.com/Retail/Default.aspx?C... < Get updates with that.

Drain the battery if whatever you do don't work. Sometimes removing the battery for a few seconds on putting it back in works.

If you think you attacked this problem from every angle and still no luck. Contact sandisk: support@sandisk.com Give them some time, their swamped with emails at the moment.

Jan 27, 2008 | SanDisk Sansa e260 MP3 Player

3 Answers

Blank Screen After Database tries to refresh


If you tried everything you could then Format the player. It will erase everything and will Very much fix anything wrong with the player. To do That go to start>my computer>Mp3's Drive. Probably a Letter like (F:) or (G:) which ever the mp3's drive is. Then Right Click on the Drive and Click Format. it will ask if you want to format, as it will erase everything. Click yes and perform a "quick format" when done. safely disconnect from the computer and restart. then load the songs. It should work then. Hoppe this worlks. :]

Jan 11, 2008 | SanDisk Sansa e260 MP3 Player

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