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My laptop could not connect to internet through dial-up modem

This is what happened, I left my laptop (Acer Aspire 4520) hooked-up to the phone even when I wasn't using it. Then one day, there was a lightning storm in our place and then, after one flash of lightning, our phone went dead. My laptop was turned-off when this happened.

It took a couple of days before a guy from the phone company was able to restore our telephone line so it was only then that I discovered that my laptop could not connect to the internet through my dial-up modem anymore. It would simply say ''Failed to connect to '' then a list of task to choose from would follow (eg. Diagnose the problem; Try again; and Try a different connection). When I chose Diagnose the problem, it will say that Windows did not find any problems with this computer's network connection (I'm using Windows Vista Home Basic).

What could be wrong with the laptop? By the way, I've tested it's LAN card and WiFi and they're both functioning normally.

I sure hope you could help me. Thanks!

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  • if lighting went through the wire inside your laptop, it could destroy the modem like in desktops, is the modem separate from the lan card or are they the same card?

  • neil020203
    neil020203 Nov 27, 2012

    get... a lang card

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It might be your MODEM is defective due to lightning storm apperance, you should try another MODEM to connect on the internet.

Posted on Jul 21, 2009

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You say you dont have a modem....but you want to connect via dial up?

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