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Laptop screen acts strange (grays out in areas) when connected to Cricut Air Gold and using Cricut Design software. What causes this and what is the fix?

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I would make sure the screen resolution is correct.

Posted on Dec 26, 2016

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Posted on Jan 02, 2017

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My Cricut Explore Air wont cut


If your Cricut machine is not cutting all the way through your material, or is only scoring the material, choose a machine below for specific troubleshooting tips. Fortunately this issue can usually be resolved with basic troubleshooting.

correct cut settings.
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  • Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way? If they stick or rub, please contact Customer Care through one of the options below for further assistance. If they bounce right back up when released, proceed to 4.
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  • Increase blade depth by turning the dial at the top of the blade housing. If this does not change the cut result, proceed to 6.
  • Perform a Hard Reset on the machine. If this does not help, proceed to 7.
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  • If the machine is still not cutting through materials, or is only scoring the paper, please contact Customer Care through one of the options below for further assistance.
  • Forced Firmware Update on the machine through Cricut Sync.
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  • Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.
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    Test your PSU power supply unit or replace it if your power supply units fan is not working your PSU is faulty http://pcsupport.about.com/od/toolsofthetrade/f/powersupplytest.htm WARNING: Before you start troubleshooting remember that you are dealing with electricity that can KILL. http://www.kitchentablecomputers.com/static.php - rules Only work inside the computer case when the power has been switched off and disconnected. Never open the power source. Some of the below steps recommend removing physical parts within the computer. While in the computer it is highly recommend that you be aware of ESD and its potential hazards Remove the memory modules from their slots. Take the opportunity to clean the slots on the motherboards and the memory module connectors. Use compressed air to blow dust away and clean contacts with a soft cloth. Do not use a metallic vacuum cleaner if it touches any component it may create a short and cause damage to the motherboard or other components. Do not use solvent that may attract dust and never poke things like cotton buds in to slots. lightly rub an alcohol (Methylated Spirits) on a cloth not to hard let the alcohol do the work on the copper gold or silver tabs and r Allow the pins to dry. They will air dry in a matter of minutes. If reseating the memory did not resolve the issue try swapping the location of the memory. If you have only one stick of memory in the computer try moving it to another slot and then boot the computer. Check the memory module and memory slot contacts. They are either copper tin or gold. The colour will tell you which they are. Mixing tin and gold can result in corrosion that prevents proper contact. Look for any sign of physical damage to the memory module, memory slots or the motherboard. Reseat the memory modules. You should hear an audible click when they are in place. Do not use too much force to reseat the memory module in to the slot this can cause damage to the module, slot or motherboard. The hardware that you are trying to access is damaged or failing.


    The device drivers for the hardware are faulty or incompatible. Could be a problem with the Hard Drive or the Hard drives PCB http://www.onepcbsolution.com/ There is a connection problem such as a bad cable for internal hard drives
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