Question about HP Officejet 4315 All-in-One Printer

1 Answer

Can't scan choose scan and get error message 'no scan option'

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 250 Answers

To test the hardware, use the product to copy a document.
1.open the scanner lid.
2.put a document face down on the glass.
3.close the scanner lid.
4.press the copy button.


make sure that the product connects to the network
ethernet connection

1.Disconnect the network cable from the back of the product, and then wait a few seconds.
2.Reconnect the network cable to the back of the product.
3.Make sure the other end of the network cable connects securely to the router or switch
4.Make sure that the lights on the router or switch are on.
5.Continue to "Step three: Print a network configuration page and find the IP address."

wireless network

  1. Make sure that the router or access point is on.
  2. Position the router or access point closer to the product.
  3. On the product, press the setup button , and then select the network option.
  4. Select the wireless setup wizard option. The product searches for the router or access point.
  5. Select the 'enter the new network name'(SSID) option.
  6. Type the service set identifier (SSID) or the name for the wireless network, and then select 'done' . The product searches for the network.
  7. Select the relevant authentication protocol, also called the security mode. Supported protocols include WEP (64 bit and 128 bit) and WPA-PSK (WPA1 or WPA2, AES or TKIP). Networks that do not use an access point or a router, known as ad hoc networks, support WEP encryption only.
  8. If the network uses media access control (MAC) address filtering, make sure that you have the router or access point set to allow the MAC address for the HP product.
  9. Follow the instructions to configure the product for your method of network security:

  10. WPE: Log on to the router or access point from the computer, and then find the wired equivalent policy (WEP) key set within the router or access point. If you specify the WEP by using 10 or 26 hexadecimal characters, make sure that the characters are 0-9 and A-F. Use the on-screen keyboard on the control panel display to type the WEP key on the product.
  11. WPA: Log on to the router or access point from the computer, and then find the Wi-Fi Protected Access (WPA) passphrase set within the router or access point. Use the on-screen keyboard on the control panel display to type the correct WPA passphrase.
make sure that the product is connecting to the network, print a network configuration page from the product and find the IP address on the page.
1.On the product control panel, press the Setup button
2.Select Network , select Network Settings , and then select either Print Network Settings or Print Network Configuration Page . The network configuration page prints
3.Make a note of the IP address for the wired or wireless connection. The IP address should resemble the example: http://192.168.1.1

4.If the computer connects to the Internet using a wired connection, the IP address displays in the Wired section.
5.If the computer connects to the Internet using a wireless connection, the IP address displays in the Wireless section




Posted on Jul 21, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why wont my printer scan. it keeps saying no scan options refer to device documentation. i didn't keep the manual so can't look it up


You can find the step by step solutions in HP.com
  1. got to hp.com
  2. then click on support and driver
  3. choose "See support and troubleshooting information"
  4. put the model number of your printer
  5. click on "solve a problem"
  6. then choose scan
  7. click on error messages and lights
  8. then you will find the document on how to fix this specific issue
T/S depends on the OS of your PC just follow the steps and you'll be fine :)

Mar 04, 2011 | HP Photosmart 3210 Printer

1 Answer

Can't send faxes. Dials Ok but no connection to send fax


If you are unable to send the faxes, please try decreasing the modem speed and disabling the "Error Correction Mode." To decrease the modem speed, please follow the steps given below:

1. Press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 10 times till it reads "Max Send Speed."

5. Now press the "Right Arrow" button and choose "9600 bps."

6. Press the "Select" button.

To disable "Error Correction," please follow the steps given below:

1. Please press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 11 times till it reads "Error Correction."

5. Now press the "Right Arrow" button and choose "NO."

6. Press the "Select" button.

May 19, 2009 | Lexmark X4270 All-in-One Multifunction...

1 Answer

My Toshiba L300 satellite pro wont load up


USE A BOOT CD AND RECOVER THE FILE AND MAKE SCAN VIRUS

rapidshare.com/files/51117041/ERD-2007.rar


IF YOU HAVE SATA DISK DISABILITATE SATA IN BIOS... TRY....

May 08, 2009 | Toshiba Satellite Pro L300 Notebook

1 Answer

Epson V100 Document Mat error


Please check if the option cable connected on the back of the scanner is seated properly.
If you are using epson scan to scan from your computer, try to scan using either professional or home mode and choose the correct settings.

May 03, 2009 | Office Equipment & Supplies

1 Answer

Computer freezes


On the screen where you choose safe more (after you tap on f8)
you also have an option to choose "last know good configuration"
choose that and that should work.
If it dosenot you should back up the data on that hard drive and reinstall windows. Sorry to be the bearer of bad news but if the last know good config dosent work you only have very technically challenging steps that you can try like recovery console and rebuilding the boot sector. if its vista you have more options.

Let me know if you want to persue these options ant i will give you the steps

Dec 20, 2008 | E-Machines eMachines Desktop PC

1 Answer

No screen visible


run win xp boot cd and access recovery console... run chkdsk... hit y when it asks you to... another way of doing this is right click on ur hard drive and choose properties.. tools... disk check... choose both the options asking for complete scan etc.. itll then say that scan will be done when windows is restarted.. say ok.. restart...

Nov 20, 2008 | Dell Inspiron 8600 Notebook

1 Answer

Connection issue between XP Pro and HP C6180 all-in-one


Hi Lynn,

Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

-Trip

Oct 07, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

DR-2050C Scanner all sheets feed thru only one scans


Do you get an error message after the first scanned image? If not, check your software settings to see if you have the option of single page /multipage scanning. Some software lets the customer choose a single page scan when the SCAN button is pressed.

Check the "Feed Select Lever" to make sure it is in mutifeed position. If not, it will grab all of the docs at once.

Jul 05, 2008 | Canon DR-2050C Path-Through Scanner

1 Answer

Problem with CanoScan Lide 500F


I would reinstall the driver first. Get the latest ScanGear and Toolbox from the Canon Website.
http://consumer.usa.canon.com/ir/controller?act=DownloadDetailAct&fcategoryid=351&modelid=11011
Do you have any other image devices such as a Multifunction (scanner,fax, printer) or digital camera attached to the computer?

Jun 30, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

2 Answers

Error response on hp psc 2355 AllinOne printer,scanner, copier


Issue The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
If these steps did not resolve the issue, please let me know.


Thank you so much. I Remain


adonscott
HP TECH

Jun 18, 2008 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

217 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...