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I received an email stating to return directly to Dyson!

Yes the Dyson products are not returned to the store you must get an RMA number and return it to Dyson directly

Dec 06, 2016 | Vacuums

1 Answer

No power to Dyson pure cool fan

Check the fans cord. There might be damage to it. Try another outlet it could be the outlet the fan is plugged into. If you see no physical problems with fan. I would enter the serial number in dyson support and see if they will replace the fan. Here is dyson's support page to get started.

Jul 22, 2016 | Dyson DC40 Animal Upright Vacuum -...

1 Answer

New Dyson AM09 hot/cool fan does not oscillate

S Adams, return for refund or replacement, sound like plastic gear inside could be damaged or loose. Check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
Dyson AM 02 Fan not working oscillating feature is broken

Jun 20, 2016 | Dyson AM09 Hot Cool Fan Heater

1 Answer

How do I disassemble a Dyson Cool AM07?

Hi Glennis, it's Jack at Dyson.

I've included our Getting Started guide for AM07 below. To disassemble it, you would just need to reverse these steps. To remove the loop amplifier, hold the main body firmly and twist
the loop amplifier anti-clockwise to unlock.This may be a bit stiff if the fan is brand new and hasn't been disassembled before.

I hope this helps, but if you need further guidance from our experts, just give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 17, 2014 | Dyson AM07 Tower Fan

1 Answer

Disassemble a dyson desk fan

Hi there, it's Jack at Dyson.

We would strongly advise against dismantling your Dyson Air Multiplier desk fan any further than is shown in the User guide, as this could cause damage to the internal component and electronics. Additionally, it can also void your Dyson warranty if this is currently valid.

If you're having any difficulty with your Dyson fan, please contact us directly so we can provide further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Oct 18, 2014 | Dyson Desk Fan

1 Answer

Hot-cool ha

Hi there, it's Jack at Dyson.

If you've returned your AM04 or AM05 heater to us for the engineering fix following the recent voluntary recall, we'll have it back with you as soon as we're able to. Our aim is to retrieve, fix, clean and return all affected heaters as quickly and painlessly as possible - this is free for all affected Dyson owners.

If you'd like to get in touch to discuss your concerns, please visit

Jun 09, 2014 | Dyson Inc Am05 Hot Cool Fan Heater -...

1 Answer

Can I get Money back on dyson recall heater

Hi there, it's Jack at Dyson.

Our aim throughout the recent voluntary recall has been to retrieve, fix, clean and return all affected AM04 and AM05 heaters. This is free of charge to affected Dyson owners. Our engineers have developed a fix, and we're also reissuing the 2-year warranty as a mark of our confidence in our technology.

If you have additional concerns you're welcome to get in touch:

Mar 25, 2014 | Dyson Inc Am05 Hot Cool Fan Heater -...

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