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How can I find out if my dysentery is still under warranty, dc28,serial 621-us-B40591

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1 Answer

How do I fix the fan on a Dyson\


Hi Claire, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson DC28. A change in noise could be caused by a number of issues, and as you've mentioned the height selector pad won't adjust either, it's probably best if you can get in touch with our experts directly.

We'll be happy to take some further details, and to talk you through some simple troubleshooting checks when you have your machine easily to hand. If a repair or a replacement part is needed, we'll be able to confirm whether your machine is still covered under the Dyson warranty.

Please email askdysonUS@dyson.com with your contact information and the serial number for your DC28. We'll be in touch as soon as possible.

Jul 05, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dc28 wont turn on


Hi there, it's Jack at Dyson.

If your DC28 won't turn on at all, we would need to take some additional details to confirm if it's temporarily overheated and shut down for protection, or if a fault with the machine is preventing it from working.

When you have your DC28 easily to hand, please call the Dyson Customer Helpline so our experts can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to speaking with you. If it turns out that a repair is needed, we can also confirm if you're still within your Dyson parts and labour warranty.

Mar 17, 2015 | Dyson DC28

2 Answers

Any given pile light will blink. the cleaning wheel will still turn... what does the blinking light mean


The light means something is wrong. It would be best to have it serviced at a qualified repair facility

Mar 12, 2015 | Dyson DC28

2 Answers

I would like to remove the clear cover over the brush bar on my Dyson DC-28 so that I can clean it. It's filthy and I cannot clean it with the brush bar in place. Is it possible to do this myself?


Hi there, it's Jack at Dyson.

DC28's cleaner head is a complex assembly which is not engineered to be dismantled. We'd advise against attempting this - any damage caused would not be covered under your Dyson warranty.

If you'd like some guidance on maintaining your DC28, please email askdysonUS@dyson.com and someone will be in touch as soon as possible.

Nov 23, 2014 | Dyson DC28 Animal Airmuscle Vacuum Cleaner

1 Answer

No suction when I release the wand


Hi there, it's Jack at Dyson.

If your DC28 doesn't seem to have suction through the hose, it's likely you have a blockage in the hose, wand or airway. To check for this, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

This should resolve the issue, but if you need further help after giving this a try we're on hand to offer advice. Just give us a call 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or replacement part is needed, we can also confirm if this is covered under our 5-year warranty.

Oct 12, 2014 | Dyson Dc28 Animal Airmuscle Vacuum 00247

1 Answer

Brush bar will not release


Hi Lynda, it's Jack at Dyson.

DC28's brush bar is not designed to be removed by the user, and attempting to remove it could cause damage to the machine not covered under warranty.

If you're having any difficulty with your DC28, I would encourage you to get in touch with us directly so we can provide further advice. You can reach our experts by calling on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

We'll look forward to speaking with you.

Sep 28, 2014 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

Dyson will not recline


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty reclining your DC28. This can sometimes be caused if an object - for example, a pen that's accidentally been vacuumed up - is jamming the changeover valve. This is easy to check for using the airway inspection port:


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If you're unable to find anything jamming the changeover valve but continue to have difficulty reclining your vacuum, please get in touch directly so our experts can provide further assistance. If a repair or a replacement part is needed we can also confirm if this is covered under our 5-year warranty. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA)

Jul 21, 2014 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

Why won't my dyson d28 tilt to vacuum?


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty reclining your DC28. This can sometimes be caused if an object - for example, a pen that's accidentally been vacuumed up - is jamming the changeover valve. This is easy to check for using the airway inspection port:

27fdca9e-b38d-4e4b-b659-c659d073893c.jpg

If you're unable to find anything jamming the changeover valve but continue to have difficulty reclining your vacuum, please get in touch directly so our experts can provide further assistance. If a repair or a replacement part is needed we can also confirm if this is covered under our 5-year warranty. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Jul 14, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson dc28 selector pad won't light up and can't adjust height


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. It's worth following the steps shown in our video guide above - the on/off switch should flash to indicate if there's a problem, but the video guide will help you check the cleaner head and brush bar for any obstructions. Make sure the brush bar is clear of any threads or hair.

If you find you do need some additional advice after you've given this a try, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. If a repair is needed, our experts will be able to confirm if this is covered under the machine's 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 19, 2013 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

My Dyson DC28 Beater Bar will stop turning then start again. Then it quits all together and after awhile it will start again.


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28's brush bar seems to be working intermittently. It may be worth taking a look at the video I've attached below, as this shows the correct way to check the cleaner head for obstructions and reset your machine.

If you would like some further advice from one of our experts, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (US). We'll be happy to run you through some further diagnostic checks. We can also confirm if your machine needs a repair, and if this is covered under the terms of our 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 05, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

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