Question about Nextbook Tablets & eReaders

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Brand new Nextbook out the box, after being on only a few minutes it says a thermal event has occured and it shuts off. How can I fix this?

It does this whether there are apps running or not, and its not really that hot to the touch

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Make sure nothing is blocking the vent exhaust and if it continues I would exchange it under warranty.

Posted on Dec 26, 2016

  • Dustin Rockwell
    Dustin Rockwell Jan 15, 2017

    tablets don't have vents.........



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1 Answer

What is wrong when tablet says thermal critical event occurred and tablet shuts down?

This means the tablet got to hot and presented a fire hazard. Only a few things cause the overheat, first is a failing battery and the last running data heavy programs like complex video games. Those types of programs draw a lot of amps and can overheat the tablet.

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My Nextbook Ares 8 (that I just purchased new yesterday) keeps closing out of videos that I watch a few minutes into them. Why?! I've reset it and it still does it.

I might be defective. I'd return it for a new one because it's having issues that will dog you forever Ali. It'll sneak up and be nice for awhile and then when you least expect will return.

Dec 11, 2015 | Nextbook Tablets & eReaders

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My tablet keeps shutting down. Says thermal shut down. How can I fix this problem? It isn't even 3months old and won't stay on for more than 2 or 3 minutes.

Nextbooks do this when playing intensive games. They just aren't up to the demand on the CPU. Unless you were clearly warned about ths issue I'd say it is a warranty claim. Try to swap it for a games -capable brand.

Nov 19, 2015 | Nextbook Tablets & eReaders

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My nextbook tablet keeps shutting off after 20 minutes or so, and wont turn on without being on the charger first,why?

It sounds like your battery is dying. I would suggest buying a new one. We can help you find, on Amazon, what you need if you tell us exactly what netbook you have.

Nov 02, 2015 | Nextbook Tablets & eReaders

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Why can't I get my nextbook to leave this screen

It's frozen. If you can, remove its battery, give it a few minutes, then put the battery back in and turn it back on.

Sep 11, 2015 | Nextbook Tablets & eReaders

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My nextbook will only stay on for 10min. then its says the battery is low

did you buy the battery brand new? of was it used? if used then that is what you should expect.. if new.. I would definitely return it.
try to let it run down power off the netbook and then restart if still only 10 minutes RETURN IT.

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Dec 20, 2014 | Nextbook Tablets & eReaders

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Why power button does not work

i never really got straight answer. So now i own a brand new piece of junk that i can't get anyone to fix without paying more to fix it than i actually paid for it. Looks great but can't use it.

Jul 07, 2014 | Nextbook Premium 8 Se Android

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Nextbook tablet resets upon full shutdown

The problem could be that you are pressing down the power button and the volume button at the same time when you shut down. That will cause an android tablet to reset itself. There may be an issue with the power shut off button.

Mar 05, 2014 | Nextbook Premium 8 Se Android

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How do i keep my nextbook 8 from resetting itself to the factory setting everytime i shut it off

Happened to me today. Fix: Boot it up and go to Settings > Backup & reset > Factory Reset: Check the Erase SDCard Data Box. Make sure you backup all your important information to the External SDCard first using Astro or something. Enjoy your fixed tablet after rebooting again and going through the Wizard for the Last time.

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