Question about Amazon Tablets & eReaders
NO! Do not pry anything off. If you sign into your amazon account. Click help(under the search bar), Device Support. You should see a list of all devices that are registered to your account. Click the one you need help with and a list of info will come up. There should be a how to change battery. I doubt it's the battery. Try these links to get help from customer service.
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Posted on Dec 25, 2016
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Posted on Jan 02, 2017
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