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My Kindle Touch 7th Generation doesn't let me swipe to turn the page. I suspect the battery needs to be replaced. How do I open it? Does the front "frame" pry off?

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NO! Do not pry anything off. If you sign into your amazon account. Click help(under the search bar), Device Support. You should see a list of all devices that are registered to your account. Click the one you need help with and a list of info will come up. There should be a how to change battery. I doubt it's the battery. Try these links to get help from customer service.
To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

Posted on Dec 25, 2016

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Kindle paperwhite won't respond to "Swipe to unlock Kindle. Seems frozen. What do I do to unfreeze it?


Restart Your Kindle Paperwhite. Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation). Press and hold the Power button for seven seconds until the Power dialogue box appears, and then tap Restart.

Amazon.co.uk Help: Quick Fix: Restart Your Kindle Paperwhite

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201176080..
or go to this link might help you out... Kindle paperwhite won respond to Swipe to unlock Kindle Google Search

Oct 28, 2017 | Tablets & eReaders

1 Answer

I am trying to activate my paperwhite Kindle 7th generation. it is in german and I need to activate my account and wifi?


Do you speak German or do you need to change language the kindle is using?
Have you set up and online account with amazon yet? If not it can be done at same time from your device. On first page you will see a line of icons at top of page, tap the one with 3 lines. This will give you a list. Tap settings; The next page will give you info on registration of the device and another choice is wi-fi set up. Just follow the directions. For further help:
You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

Apr 07, 2017 | Amazon Kindle Paperwhite

2 Answers

Help with setting up Kindle Oasis received as gift.


Just tell it to:
Hit the small microphone and say: change tabblet setting to English language please. Let me know

Dec 22, 2016 | Tablets & eReaders

1 Answer

Paper white will not respond to touch.


always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Nov 29, 2016 | Amazon Kindle Paperwhite

2 Answers

My Mother, Jean Hodgdon is having a problem with her Kindle. I am asking for help on my Laptop. Neither of us are fluent with Kindle.


Hello Jean's son or daughter.
Amazon Kindle has one of the best help sites on the internet. There are also help videos. I'll add a videos link at the end, but here are links to help and customer service.

Fire & Kindle Support - Amazon.ca

https://www.amazon.ca/gp/help/customer/display.html?nodeId=200127470
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  2. Similar
Help & Customer Service. Information on how to register ... Select your Fire or Kindle device for Help & Troubleshooting. ... Kindle Fire HD 8.9" (2nd Generation).

Amazon.com Help

https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470
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Fire HD 6 (4th Generation) · Fire HD Kids Edition Tablet (4th Generation) · Kindle Fire HDX 8.9" (3rd Generation) · Kindle Fire HDX (3rd Generation) · Kindle Fire ...

Kindle Fire Customer Service ' 1-844-850-8476 ' Amazon Kindle ...

www.customerstechhelp.com/
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This will help to gain hassle-free downloading of the e-books and initiate convenience to read e-books. Just dial the kindle fire customer service Phone Number ...
USER GUIDES

Amazon.ca Help: User's Guide for Kindle Fire HD 7" (2nd Generation)

https://www.amazon.ca/gp/help/customer/display.html?nodeId=201484850
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Kindle Fire HD Quick Start Guide (PDF). Note: The Kindle User's Guide is available on-device: On your Kindle Fire, swipe down from the top of the screen and ...

Amazon.com Help: User's Guide for Kindle Fire HD 7" (2nd Generation)

https://www.amazon.com/gp/help/customer/display.html?nodeId=201484850
  1. Cached
Kindle Fire HD Quick Start Guide (PDF). Note: The Kindle User's Guide is available on-device: On your Kindle Fire, swipe down from the top of the screen and ...

How to Set Up Your Kindle Fire - dummies

www.dummies.com/consumer-electronics/.../kindle/how-to-set-up-your-kindle-fire/
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Kindle Fire HD For Dummies Cheat Sheet ... When you turn Kindle Fire on for the first time, you see a series of screens that help you set up and register the device. The first screen is ... Follow these steps to register and set up your Kindle Fire:.
Kindle Fire HD Google Search

Oct 10, 2016 | Amazon Kindle Fire HD

1 Answer

Kindle will not open when swiped?


Turn it off, turn it back on... Try again...

Apr 14, 2016 | Amazon Kindle Paperwhite

1 Answer

Ht my mother 7th generation kindle ,she lives far away and her vision is poor. she called to say her kindle is frozen with a triangle and explaination mark


Has she tried holding the power button for 20 seconds then letting go? Kindle will normally restart. If not, contact Amazon.

Apr 03, 2016 | Amazon Kindle 3G

1 Answer

Has software rev 6.3.4. How can I determine whether it needs mandatory software update?


A new, free software update available for your Kindle Fire HD 7" (2nd Generation). This update automatically downloads and installs on your Kindle Fire when connected wirelessly; however, you can also manually download the software and transfer the update to your device via USB cable.

Swipe down from the top of the screen to open Quick Settings, and then tap More.
  1. Download & Install Software Updates Automatically.

Swipe down from the top of the screen to open Quick Settings, and then tap Sync. The software update automatically downloads in the background, and installs after the download is complete and the device is asleep. Your Kindle Fire will restart during the software update. After the restart, the message"Kindle is upgrading" will appear on the screen.

Mar 19, 2016 | Amazon Kindle Fire HD

1 Answer

Screen does not show a status bar any longer. how to I recover it?


Amazon.com Kindle Help Forum

www.amazon.com/gp/help/.../kindleqna?ie...

Amazon.com, Inc.If you have a newer Fire you swipe down from the top of the home screen to open it. ...I can't get the settings bar to show up, because swiping doesn't work. .... Does anyone out there have any ideas on this problem? .... have erased ALL of them) still no status bars/times/access to anything. oh and mine is the kindle fire hd.

About Charging Your Kindle Fire - Amazon.com

www.amazon.com/gp/help/.../display.html?ie=UTF8...

Amazon.com, Inc.Kindle Fire 2nd Generation: Fully charges in 3.3 hours; Kindle Fire HD 7": Fully ... The battery indicator at the top of your screen should also have a lightning ... You can showthe percentage of the battery charge in the Status Bar at the ... Your Kindle Fire will not charge as efficiently when connected to a computer and in use.

Navigating Your Kindle Fire HD 8.9 - Amazon.com


Dec 25, 2015 | Amazon Kindle Fire HD

1 Answer

Kindle paper white won't move from the first page that shows up.


Try swiping your finger across the middle of the screen from right to left. This action turns the page forward. Swiping your finger across the middle of the page from left to right turns the pages backwards. I don't think the icon on the bottom is for page turning.

May 04, 2015 | Amazon Kindle Paperwhite

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