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My garmin nuvi 2360 is frozen on the Garmin screen. Wont soft reset it I downloaded the webupdater but my device won't can't connect to the laptop to use it. Updated can't find the device

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Garmin NUVI 660 - can not locate satellite

These are the instructions I got from Garmin as how to do the Master reset:

Here are the steps to backing up the favorites on your unit and then performing the master reset. First, you’ll want to plug your unit into your computer via USB cable. Once it’s plugged in, you’ll want to go to My Computer in your start menu or from your desktop and double-click on the Nuvi. At this point, you should see a few folders, but you’ll want to double-click on the Garmin folder. Here, you’ll want to look for the “GPX” folder and you’ll double-click on that. In this folder, you’ll want to drag and drop the file titled “Current.gpx” to your desktop to copy it. Now you are able to do the master reset.

To do that, you’ll want to start with the unit turned off and press and hold on the upper left hand corner of the touch screen. While holding the touch screen, power the unit on and continue to hold. You should get a message that asks if you really want to go into maintenance mode and you’ll want to select “Yes”. At this point, you’ll want to select “clear user data” and then select “Yes” when it asks you if you really want to clear user data. Now, the unit should restart and you’ll want to take it where it has a clear view of the sky and let it sit for up to 30 minutes to acquire satellites. If after 30 minutes it does not acquire satellites, you can go ahead and reply back to me.

Either way, once we have your unit back working again, you can follow the first set of steps again to get to the GPX folder and drag the “Current.gpx” folder from your desktop to that folder on your unit. This will replace your favorites.


Posted on Oct 07, 2008

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SOURCE: update problem with Garmin Nuvi 255w

I had same problem. I called Garmin customer service who connected me to a computer rep. Garmin hooks with your computer that you have your Garmin plugged into.They can upload the proper software in no time at all.
The rep told me that after I updated my Garmin I might have turned off the unit before it completed updating the new software. You need to wait until the screen with "Where to?" appears.
It works great now. Prepare to wait on hold for a while. I waited just over an hour on Monday, their busiest day.

Posted on Mar 05, 2009

  • 1 Answer

SOURCE: Webupdater won't detect Garmin unit

I have the same problem of the Nuvi 850 being recognized by webupdater. I downloaded 4.30 firmware update using this link http://www8.garmin.com/support/download_details.jsp?id=4043 plug the unit in and ran the update. It will ask you to disconnect once it is done. The unit will boot up after a few update progress bars. Plug it back in and launch webupdater.

Enjoy,

Fellow 850 owner.

Posted on Mar 26, 2009

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SOURCE: free updated maps for my garmin nuvi 200

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Posted on Mar 28, 2009

  • 1 Answer

SOURCE: MY Garmin 405 wont download

I got the same issue and it was because of a software update to ANT+ agent being not compatible with the 405.
here is what I got from Garmin Support.
This solved my problem:
There is currently an issue that has been identified with the latest
version of the ANT agent where it will not transfer data to the computer
from a 405cx. To resolve this please follow these steps
1. If the device has paired it will need to be removed. Right Click on
the ANT agent, select Device Settings then click Remove Device.
2. Right Click the ANT agent and select Exit to close the ANT agent
3. Go to the Control Panel, select Add / Remove Programs and uninstall
the ANT agent.
4. Reboot the computer
5. Download the previous version of the ANT agent from http://www8.garmin.com/software/GarminANTAgent_221.exe
Run this file once it has downloaded
7. Turn on the pairing on the watch ? to do this go to Menu > Settings
> ANT+ > Computer > Pairing (on).
8. Enable pairing on the computer - right click on the ANT agent icon
and select Pair With New Devices > Enabled (this may already be enabled)
The Forerunner and computer should now pair, please be aware that it can
take several minutes for the computer to find the watch.

Posted on Jul 21, 2009

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1 Answer

Garmin 2360 will not turn on


Hello,

Pressing and holding the power button for at least 10 seconds will usually reset the unit so that it will restart.
Also try connecting the Nuvi to the computer and run the Garmin WebUpdater program to load or reload the latest software.
http://www8.garmin.com/products/webupdater/howtoinstall.jsp
The WebUpdater will fix most bugs and issues.
You may also want to contact Garmin Tech Support for assistance.
1-800-800-1020

Feb 08, 2012 | Garmin Nuvi 2360LT PND w/ Lifetime Traffic

1 Answer

The audio works fine but the screen is incomplete and is frozen


Hello,

Try performing a soft reset or a hard reset to the unit.
The soft reset is done by holding down the power button for at least 10 seconds and allowing the unit to power back on.
A hard reset is done by pressing and holding the bottom right hand corner of the screen while the power is off and then pressing the power button on. A pop up will appear asking to confirm the reset.
The hard reset will erase the user data, so it is advisable to save the data if possible.
Installing and running the Garmin WebUpdater to load or reload the latest update will resolve most issues.
download the latest version of WebUpdater software
You may also want to contact Garmin support for assistance.
http://www.garmin.com/us/support/contact

Sep 28, 2011 | Garmin nuvi 1450 GPS Receiver

1 Answer

I have a Garmin nuvi 1200 series and it freezes o. the screen that says GARMIN nuvi 1200 copyright 2009 Garmin Ltd or its subsidiaries. I performed a soft reset with no results. I attempted a master reset...


Hello,

Try doing a reset on the nuvi by pressing and holding the power button on for at least 10 seconds.
Installing and running the Garmin WebUpdater and reloading the latest update will resolve most issues.
Download and Install WebUpdater.

Sep 20, 2011 | Garmin nuvi 1200 Car GPS Receiver

1 Answer

When i turn the garmin on, it only says garmin on it and it won't go any further


Hello,

Try doing a soft reset on the nuvi. If there is a reset button on the bottom, press and hold it until the nuvi powers back on. If it does not have the reset button on the bottom, slide and hold the power switch to the left for at least 10 seconds.
You could also try running the Garmin WebUpdater.
Download and Install WebUpdater.

If the problem cannot be resolved, it may be necessary to return the unit to Garmin to claim for warranty.

Sep 13, 2011 | Garmin nuvi 260W GPS Receiver

1 Answer

Garmin 265W After cleaning the screen with a duster--switched on, the screen will not respond to touch, I have updated software but cant use garmin as screen wont respond. cant hard reset again as screen...


Hello,

Doing a soft reset on the nuvi will usually get the nuvi up and running.
If there is a reset button on the bottom, press and hold it until the nuvi powers back on. If it does not have the reset button on the bottom, slide and hold the power switch to the left for at least 10 seconds.
Also running the Garmin WebUpdater and reloading the latest update will resolve most issues.
Download and Install WebUpdater.

Aug 28, 2011 | Garmin Nuvi 265W GPS Receiver

1 Answer

When turn the Garmin on it gets the the screen that says Garmin and shuts off


Hello,

Doing a soft reset on the nuvi will usually get the nuvi up and running.
If there is a reset button on the bottom, press and hold it until the nuvi powers back on. If it does not have the reset button on the bottom, slide and hold the power switch to the left for at least 10 seconds.
Also running the Garmin WebUpdater and reloading the latest update will resolve most issues.
Download and Install WebUpdater.

Aug 22, 2011 | Garmin nuvi 205W GPS Receiver

1 Answer

My NUVI 1300 has frozen at the "Loading Maps" screen. It also freezes when connecting to my laptop so I cannot perform an update. I've tried touching the bottom right while powering up and have erased...


A Garmin Nuvi 1300 that freezes on 'loading maps,' or is acting erratically is symptomatic of having corrupt firmware.

To correct this, I recommend backing up your favorites, clearing all user data, and if it still is stuck, then updating your Nuvi firmware.

Follow these three steps to take to get your Garmin Nuvi 1300 running like new:

  1. Back up your Favorites.
  2. Perform a Hard Reset.
  3. Download and then run Garmin WebUpdater to replace its firmware / system software.

I hope that helps.
_______________________________________
Garmin Nuvi 1300 Manual Download
Garmin Nuvi 1300 QuickStart Download
Garmin Nuvi 1300 Favorites Backup
Garmin Nuvi 1300 Hard Reset
Garmin Nuvi 1300 Webupdate

Feb 12, 2010 | Garmin nuvi 1300 Car GPS Receiver

1 Answer

Nuvi is frozen on warning screen. Won't reset by hoding power but


If you haven't already done so, I would suggest you connect to Garmin.com, register your device, and download/install the WebUpdater.

Then connect your unit to your computer using the USB cable that was included. This will start your unit in a very different mode (it will appear as a storage device to your computer), which WebUpdater will recognize. WebUpdater will check the current release level of your unit's software and let you update it to the latest version. The update process may well cure the problem when next you start the unit in GPS mode.

Good luck.

Jan 25, 2010 | Garmin nuvi 255W GPS Receiver

1 Answer

Screen frozen up on loading maps


A Garmin Nuvi 1300 that won't start, freezes on 'loading maps,' or is acting erratically is symptomatic of having corrupt firmware.

To correct this, I recommend backing up your favorites, clearing all user data, and if it still is stuck, then updating your Nuvi firmware.

Follow these three steps to take to get your Garmin Nuvi 1300 running like new:

  1. Back up your Favorites.
  2. Perform a Hard Reset.
  3. Download and then run Garmin WebUpdater to replace its firmware / system software.

I hope that helps.
_______________________________________
Garmin Nuvi 1300 Manual Download
Garmin Nuvi 1300 QuickStart Download
Garmin Nuvi 1300 Favorites Backup
Garmin Nuvi 1300 Hard Reset
Garmin Nuvi 1300 Webupdate

Jan 20, 2010 | Garmin nuvi 1300 Car GPS Receiver

1 Answer

Im trying to open garmin nuvi 775 but its not


The Garmin nuvi 700 series has a bug with the operating system.

You need to try this:

How do I turn my nuvi 7xx off or on if it appears frozen or won't power on?
--> The device has a soft reset to shut it down if it were to freeze. Please use the steps below to perform a soft reset on the device.
To power the device off with the soft reset:
  1. Slide the power key to the left
  2. Hold it in that position for about 10-15 seconds
The device should power off.
In some case the device may even be appear to be dead and it won't power on from external power. This can be correct by performing the soft reset with it connect to a power source.
To power the device on with the soft reset:
  1. Connect device to a power source (preferably a computer with the USB cable)
  2. Slide the power key to the left
  3. Hold it in that position for about 10-15 seconds
The device should power on.
If the device does power off please update the system software. In order to update the software you would need to download the program called WebUpdater. This can be downloaded from the Garmin website.
To download the program
  1. Please click on the following link: http://www8.garmin.com/products/webupdater/howtoinstall.jsp
  2. Click on Download
  3. Click on Download that corresponds with your computer operating system
  4. Click on the "I agree to the...." at the bottom of the webpage for the license agreement
  5. Click on Download
  6. Follow the on-screen prompts
The system software should be update after the WebUpdater program is completed.

Jul 16, 2009 | Garmin Nuvi 770 Car GPS Receiver

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