Question about Whirlpool 24 in. DU1100XTP Built-in Dishwasher

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Detergent door does not open during session

I have only used our new dishwasher maybe less than 20 times and for some reason the detergent door doesnt not unlatch during the wash cycle. I tried cleaning it completely out incase somethig was causing it to get stuck and that does not seem to be the issue, It does not open with power detergent of the little single wash packets. Please help

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  • 205 Answers

Sounds like a bad dispenser solenoid, or it is not getting the prompt to open from the controller or timer and it also sounds like it is still under warranty, get them out to look at it while you can.

Posted on Jul 21, 2009

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Posted on Jan 02, 2017

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Soap dispenser door doesnt open during wash cycle


I have had this problem on a dishwasher IF I overfilled with powdered detergent. It would cake and the door would not open. Now I always leave a little space.

Mar 27, 2010 | Roper 24 in. RUD4000M Built-in Dishwasher

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Dishwasher Detergent Dispenser not opening


An automatic dishwashermag-glass_10x10.gif detergent dispenser door can become stuck for a few different reasons. Some problems are easy to fix, while some require more work. Repairs are basically the same no matter what brand of automatic dishwasher you have, although specific parts might be required. Fortunately, even if the detergent dispenser needs to be replaced, the problem is not an emergency. The dishwasher will clean dishes fine even with a stuck detergent dispenser.
    Fixing a Stuck Automatic Dishwasher Detergent Dispenser
  1. Step 1 Move the basket that holds silverware as far from the detergent dispenser as possible, or make sure no tall items are blocking the dispenser. Also, keep other items such as plates and pans away from the dispenser. Anything that winds up touching the dispenser during the wash cycle can cause the dispenser door to stay closed. Run the dishwasher to see if this solves the problem.
  2. Step 2 Remove the front door panel according to your instruction manual, or find the manufacturer's instructions online, which will probably be in a PDF file. The panel is typically held on by 6 to 8 screws along the edge, which you can see when the door is open. With most models, you won't need to remove the screws at the bottom of the door, which are part of the hinge assembly.
  3. Step 3 Clean the detergent dispenser thoroughly from the inside of the dishwasher and the exterior side as well. Accumulated detergent and other material can interfere with the spring mechanism or halt the pivot action of the door. Use very hot water and a micro-sized brush. You also can use a mix of hot water and vinegar.
  4. Step 4 Most dispensers have a bimetallic strip or switch, attached by screws, which triggers the door release. With the front door panel removed, locate the switch, and push on it gently with a screwdriver until the dispenser door opens. You might simply need to adjust the alignment of the switch.
  5. Step 5 Purchase a new switch if re-aligning the old one does not fix the problem. Typically, these switches cost under $10. See Resources for a link to different manufacturers where you can buy the part.
  6. Step 6 Label the two wires connected to the switch so you can correctly reconnect them afterward, and then remove them from the terminals by holding the slip-on connectors --- not the wires --- and pulling firmly. Use a pair of needle-nosed pliers for a better grip. Then remove the switch from the dispenser by removing the screws holding it in place. Connect the wires to the terminals of the new switch, and attach the new switch to the detergent dispenser. Replace the door panel.
  7. Step 7 Run the dishwasher again to see if the switch replacement has done the trick. If not, decide whether to replace the entire dispenser according to the manufacturer's instructions, or call a repair technician.

Nov 14, 2009 | Roper 24 in. RUD4000M Built-in Dishwasher

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D/W detergent door doesnt open during operation.


Most common issue is the bottom rack in backwards, or something else actually not allowing the door to open, physically.

Sep 17, 2009 | Dishwashers

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Dishwasher 3 in 1 detergent tablet not dissolving.


I believe that the instructions for using these 3-in-1 tablets is to place it in the open dish detergent cup, rather than in the closable compartment, since the tablet needs to get doused by a lot of water in oder to fully dissolve and be effective in getting the dishes clean.

Since the tablets are designed to dissolve more slowly, they are able to be used for the entire range of washing cycles. If it's a constant problem and you don's have an open detergent cup below or next to your closed detergent dispenser, just toss it into the bottom of the dishwasher instead.

The reason that the tablet isn't getting dissolved fully is because the door is preventing the tablet from dropping all the way out and the door is shielding the tablet from quite a bit of water spray.

Another option is to take a look at your owners manual for the dishwasher and see if they recommend these all-in-one tablets versus regular powered detergent and liquid rinse aid.

Hope that helps and best regards!

Jul 31, 2009 | Electrolux Dishwashers

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My soap won't dissolve during the cycle.


You are not getting enough water or you are losing the water during wash cycle. Is you dishwasher new or older? How is it plumbed in? If it is plumbed through the floor you will have to put and air gap in to keep the water in it. All tall tub dishwasher have to be plumbed properly.

Jan 05, 2009 | Frigidaire 24 in. FDB635RF Built-in...

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Main Detergent Dispenser does not open during cycle


check to see if anything like dried up soap in there if so wash out with warm water or try a liquid

Jan 13, 2008 | Whirlpool 24 in. DU930PWP Built-in...

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It sound like a detergent cup issue (the door doesn't open at time) A very simple test for it is to place a tablet on the bottom of the dishwasher for a full cycle and to see what happen to the tablet. In case the tablet will be dissolved : - The detergent cup can become clogged with old dried detergent that prevents it from opening at time. Sometimes just cleaning the cup takes care of the problem. - The detergent cup opened by a bi-metal switch or a wax motor located inside your dishwasher door(behind the detergent cup). If cup's cleaning will not solve the problem, you should replace the bi-metal switch or the wax motor (depend which of them is used in your machine). Good luck !

Jul 02, 2006 | Hoover 24 in. DT999 Free-Standing...

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Detergent dispenser doesnt open


The detergent cup can become clogged with old dried detergent that prevents it from opening at time. Sometimes just cleaning the cup takes care of the problem. The detergent cup opened by a bi-metal switch or a wax motor located inside your dishwasher door(behind the detergent cup). If cup's cleaning will not solve the problem, you should replace the bi-metal switch or the wax motor (depend which of them is used in your machine). Another option is just to place the detergent tablet on washer's bottom before starting its cycle. Good luck !

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