If it has not been pushed all the way down so part of it is still projecting above the machine, you can cut a piece of plastic drinking straw and place it over the spool pin. This works very well for those extra large spools that are too tall for the spool pin. In some instances, some people simply place the thread spool in a cup or jar on the table to the right and behind the machine. Or, create a spool pin with a wooden dowel attached to a flat surface.
Otherwise, the pin may need to be replaced and repaired by a technician. But, you can get by without a spool pin on the machine.
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thank you for your reply. Unfortunately the pin was pushed down totally and it was flushed with the machine however managed to open the back of the machine and push the pin back up but now the material will not feed through the foot of the machine and when the needle is going up and down in a sawing motion the material gets stuck. Any ideas about this other issue please.
Make sure the stitch length is set to a higher number. If the fabric is not feeding through the machine, it is because the feed dogs are not moving enough to pull the fabric. Also check to make sure the feed dogs have not been dropped as for darning. Darning requires the user to manually move the fabric. Perhaps, you should find a manual for your machine, if you don't have one.
Manual:https://www.google.com/url?sa=t&rct=j&q=...
Thank you. I will check. You have been very helpful. Regards Patty
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