Unable to scan or send a fax

dont panic and press every button the error
reset and read you manual

Hello etilton
Are you trying to print from a pc or do a copy?


Button 11 Fax: Places the HP All-in-One in fax mode and presents the Fax Menu. Press Fax
repeatedly to scroll through the options in the Fax Menu.

Button 12 Scan: Places the HP All-in-One in scan mode and presents the Scan To menu for
selecting a scan destination.

Button 13 Copy: Places the HP All-in-One in copy mode and presents the Copy Menu.
Press Copy repeatedly to scroll through the options in the Copy Menu.

heres the rest of the manual pdf reader required
http://h10032.www1.hp.com/ctg/Manual/c00644922.pdf

If this solution was any help at all please press accept or ask more questions with the other button.
And if you need anything else let me know, you can ask me 24/7 by clicking
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Thanks and good luck!

This section describes dialing and sending faxes directly using the Numeric buttons.

note:

• A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your machine is connected through a PBX or other telephone switching systems, you have to dial the outside line access number first, and then the number of the party you are calling.
  

Sending a Fax with the Numeric Buttons .

Click here for other useful sending methods.


1. Preparing for sending a fax.(1) Make sure that the power is turned on.

(2) Load a document on the Platen Glass or in the ADF.

important:

• When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.

(3) Press the FAX button.
The fax standby screen will appear.

(4) Adjust the density (scan contrast) or image quality (fax resolution) as necessary.
See "Adjusting the Sending Quality"

2. Sending the fax.

• When the document was loaded on the Platen Glass:

(1) Use the Numeric buttons to dial the recipient's number.

(2) Press the Color button for color sending, or the Black button for black & white sending.
important:

• Color sending requires that the recipient's fax machine supports color faxing.

(3) Press the OK button.
The machine starts sending the fax.
note: When loading two or more documents

• Load the next page, and press the same button as you pressed in (2) of step 2. Repeat the same procedure to scan all pages of the document, and press the OK button.
  
• When you have sent the first page with the Black button, the following pages will be sent in black and white.

When the document was loaded in the ADF:

(1) Use the Numeric buttons to dial the recipient's number.
(2) Press the Color button for color sending, or the Black button for black & white sending.
The machine scans the document automatically and starts sending the fax.
important:

• Color sending requires that the recipient's fax machine supports color faxing.

note:

• To cancel sending a fax, press the Stop button, and follow the instructions on the LCD.
  
  
• If documents remain in the ADF after pressing the Stop button during scanning, "Close the feeder cover [OK]Eject the document" will appear on the LCD. Press the OK button so that the remaining document is automatically fed out.

Automatic redialing

• When sending a fax and the recipient's line is busy, the machine will redial the number after a specified interval. Auto redial is enabled by default. Auto redial can be enabled or disabled by selecting ON or OFF. Select ON to specify the number of redialing in Redial times and redialing interval in Redial interval.

Redialing the Number Dialed with the Numeric Buttons

1.Prepare for sending a fax.
(1) Make sure that the power is turned on.
(2) Load a document on the Platen Glass or in the ADF.
(3) Press the FAX button.
The fax standby screen will appear.
(4) Adjust the image density (scan contrast) or quality (fax resolution) as necessary.
See "Adjusting the Sending Quality"
2. Select the telephone number recently dialed.
(1) Press the Redial/Pause button.
Most recently dialed fax number using the Numeric buttons will appear.
(2) Use the (-) or (+) button to select the number to redial.

(3) Press the OK button.
The selected number will appear in the fax standby screen.
3. Send the fax.
Press the Color button for color sending, or the Black button for black & white sending.
important:

• Color sending requires that the recipient's fax machine supports color faxing.

Solution: Sending faxes on an MX310

Sending Faxes

The operation flow of sending faxes is as follows.

1. Load the original on the platen glass or on the Automatic Document Feeder (ADF).
   
   Platen Glass
   

   1. Lift the document cover (1).
      
   2. Place the original in landscape orientation and align the upper corner of it with the alignment mark (2) as shown in the figure below.
      
      
      
   3. Gently close the document cover.
      

ADF

1. Remove any documents from the Platen Glass.
   
2. Open the Document Tray.
   
   
   
3. Load the document in the ADF.
   Load the document with the side you want to copy, scan, or fax facing up in the ADF.
   
   
   
4. Adjust the Document Guides to match the document width.
   
   
   
   

1. Press the button.
   
   

2. Adjust fax settings as necessary.
   
   

3. Start faxing.
   

   1. Dial the recipient's number using the numeric buttons or coded speed dialing.
      

   2. Press the button for color sending, or the button for black & white sending.
      
      Note: Color sending is available only when the recipient's fax machine supports color faxing.
      
      

   3. If the document was loaded on the Platen Glass, the following message will appear. Load the next page on the Platen Glass.
      
      
      
      

   4. If you have only one page of document to scan, go to step 5.
      

   5. Press the same button as you pressed in step 4b.
      

   6. Repeat steps 4c through 4e until all pages of the document have been scanned in and then go to step 5.
      
      

4. Press the button.
   
   

5. To cancel sending a fax, press the button. To cancel sending a fax while it is being sent, press the button, then follow the instructions on the LCD.
   

Adjusting the Scan Contrast or the Image Quality (Fax Resolution)
Adjusting the Scan Contrast

Contrast is the degree of difference between light and dark. Increasing the scan contrast setting further blackens dark areas and whitens bright areas, whereas decreasing the contrast setting reduces the difference between bright and dark areas. You can adjust the contrast among three contrast levels.

1. Press the button.
   
   

2. Press the button.
   
   

3. Press the (left) or (right) button to select the contrast.
   
   
   
   

4. Pressing the (left) button decreases the contrast, and pressing the (right) button increases the contrast.
   
   

5. Press the button.
   

Adjusting the Image Quality (Fax Resolution)

You can adjust the image quality (fax resolution) of the document you send. The higher you set the image quality setting, the better the output quality will be at the other end, but the longer it will take for the transmission. Adjust the image quality according to the type of document you are sending.

1. Press the button.
   
   

2. Press the button two times.
   
   

3. Press the (left) or (right) button to select the resolution.
   
   

STANDARD:

Suitable for text-only documents.

FINE:

Suitable for fine-print documents.

PHOTO:

Suitable for photographs.

1. Press the button.
   

Return to Start Faxing

Back to the Top of the document

Dialing the Coded Speed Dial

1. Press the button.
   
   

2. Press the numeric buttons to enter the two-digit code (00 - 19) assigned to the number you want to dial.
   
   

3. Press the button for color sending, or the button for black & white sending.
   
   
   Note:
   * Color sending is available only when the recipient's fax machine supports color faxing.
   * To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being sent, press the Stop/Reset button, then follow the instructions on the LCD.
   

If you require printed confirmation that your faxes weresuccessfully sent, follow these instructions to enable fax confirmation beforesending any faxes. The default fax confirmation setting is Off. This meansthat a confirmation report is not printed for each fax sent or received. Aconfirmation message indicating whether a fax was successfully sent appearsbriefly on the control-panel display after each transaction. NOTE: You can include an image of the first page of the faxon the Fax Sent Confirmation report if you choose On Fax Send or Send &Receive, and if you scan the fax to send from memory To enable fax confirmation
1.Press the (Setup) button.
2.Press right arrow to select Print Report, and then press OK.
3.Press right arrow to select Fax Confirmation, and then press OK.
4.Press right arrow to select one of the following, and then press OK. Off Does not print a fax confirmation report when yousend and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every faxyou send.
OnFax Receive Prints a fax confirmation report for every fax you receive.
Send& Receive Prints a fax confirmation report for every fax you send andreceive

Hi there,
Sending Faxes.
* Flow of Sending Faxes.
The operation flow of sending faxes is as follows.
Step 1:
Load the original to send on the Platen Glass or the ADF.
Step 2 :
Adjust the fax quality and scan contrast.
Step 3 :
Dial the receipent' s number.
Step 4 :
Send Faxes
- Using the Platen Glass
1) Press the Color or Black button.
If you have two or more pages of the original, load the next page on the Platen Glass and press the Color or Black button
2) After scanning all the pages of the original, press the OK button to send the fax.
- Using ADF
1) Press the Color or Black button.
The fax is sent automatically.

* Before sending Faxes
- Adjusting the Scan Contrast or the Image Quality (Fax Resolution)
** Adjusting the Scan Contrast
Contrast is the degree of difference between light and dark. Increasing the scan contrast setting further blackens dark areas and whitens bright areas, whereas decreasing the contrast setting reduces the difference between bright and dark areas. You can adjust the contrast among the 3 contrast levels.
1) Press the FAX button, then press the FAX Quality button.
2) Press right or left arrow ot select the contrast.
Pressing the left arrow button decreases the contrast, and pressing the right arrow button increases the contrast.
3) Press the OK button.

** Adjusting the Image Quality (Fax Resolution)
You can adjust the image quality (fax resolution) of the document you send. The higher you set the image quality setting, the better the output quality will be at the other end, but the longer it will take for the transmission. Adjust the image quality according to the type of document you are sending.
1) PRess the FAX button, then press the FAX Quality button two times.
2) Press the right and left arrow keys to select the resolution.
FAX RESOLUTION - STANDARD
Standard : Suitable for text-only documents.
FINE : Suitable for fine-print documents.
PHOTO : Suitable for photographs.
3) Press the OK button.

*Sending Faxes - There are 4 methods for sending functions
a) Memory sending
b) Manual sending
c) Dialing the coded speed dial
d) Redial

a) Memory sending
1) Prepare for faxing
a) Turn on the machine,
b) Load the original on the Platen Glass or the ADF.
Note : You cannot scan double-sided documents from the ADF.
c) Press the FAX bitton.
d) Adjust fax settings as necessary.
2) Start faxing.
a) Dial the receipient's number using the Numeric buttons or coded speed dialing.
b) Press the Color button for color sending, or the Black button for black and white sending. I
c) When the following message is displayed, lad the next page on the PLaten Glass.
Scan Next -> Start
Transmit-> OK
If only one document go to step f).
d) Press the same button as you pressed in step b).
e) Repeat step c) and d) to scan in all pages of the document.
f) Press the OK button.

Manual Sending
1) Connect a telephone to the machine.
2) Prepare for faxing.
a) Turn on the machine.
b) Load the original in the ADF,
c) Press the FAX button.
d) Adjust the fax settings as necessary.
3) Lift the handset of the telephone connected to the machine.
4) Dial the receipient's number on the telephone.
5) Talk through the handset to the recipient.
If you hear a high-pitched signal instead of the recipient's voice, go to step g),
6) Ask the recipient to set recipient's fax machine to receive faxes.
7) When you hear a high-pitched signal, press the Color button for sending color sending, or the Black button for black & white sending. Then hang up the handset.

Dialling The Coded Speed Dial
1) Prepare for faxing.
2) Press the Coded Dial button.
3) Press the Numeric buttons to enter the two-digit code (00-19) assigned to the number you want to dial.
4) Press the Color button for color sending, or the Black button for black & white sending.

Hope this helps. Please rate my response.
Thanks
Have a good day.

1 Press the FAX button, then press the Menu button.
2 Press the < or > button to select PRNT REPORT/LIST, then press the OK button.
3 Press the < or > button to select ACTIVITY REPORT, then press the OK button.
The Activity report is printed.

I’m happy to assist further over the phone at https://www.6ya.com/expert/marnin_498840f315fe3361

Setting print times for the fax call report
You can set the all-in-one to print a fax call report after any of the following events:
● Every fax error (the factory-set default)
● Send fax error
● Receive fax error
● Every fax
● Send fax only
● Never
NOTE If you select Never, you will have no indication that a fax failed to be transmitted
unless you print a fax activity log.
To set the print times for the fax call report
Use the following steps to set when the fax call report is printed:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press the > button once to select Print report, and then press .
5. Use the < or the > button to select the option for when you want the fax call reports to be printed.
6. Press to save your selection.

This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Hi,

Please follow the steps given below to check wheather the error correction is turned off.

You need to disable "Error Correction," please follow the steps given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up" or "Down" Arrow button repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press "Up" or "Down" Arrow button repeatedly "Error Correction" is highlighted.
6. Press "Right arrow" or "Left arrow" button until "OFF" appears.
7. Press "Select."

Please follow the steps given below to recieve the fax:

1. From the control panel, press "Fax Mode."
2. Press the "Menu" button once.
3. Press up or down arrow repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press up or down arrow repeatedly until "Pick-Up On:" is highlighted.
6. Press left or right arrow to choose an option.
7. Press "Select."
If you want to set a schedule to turn "Auto Answer" "on" or "off:"
1. Press up or down arrow repeatedly until Auto Answer Scheduling is highlighted.
2. Press left or right arrow until "On" appears.
3. Press "Select."
4. Press down arrow button to select the time for "Auto Answer On."
5. Use the keypad to enter the date and time. Press 1 for AM, 2 for PM, or 3 for 24-hour mode.
6. Press down arrow button to select the time for "Auto Answer Off."
7. Repeat step 5.
8. Press "Return" button to save the settings and exit the menu.
9. Make sure the "Fax Auto Answer" light is on.
When the number of rings you set is detected, the printer automatically receives the incoming fax.

To scan a document, please follow the steps given below:
1. Go to "Start," "Programs," Lexmark printer, "Lexmark All-in-One Center."
To see how an image will look after it is scanned, click "Preview Now."
2. Click "Scan," "Send scanned image to."
If scanning an image, choose a graphics program such as "Lexmark Photo Editor," "MS Paint," etc.
If you wish to "Scan to OCR," choose a text program such as "MS Word," "WordPad," etc.
Once the image is scanned, the "Abbyy OCR" software will open automatically.
3. To begin the scanning process, click "Scan Now."
4. To view the additional options, click "See More Scan Settings."
To indicate what type of image is being scanned, select the "Option" next to the type of object you are scanning. Your settings will be optimized for that object type.
To indicate how the scan will be used, select the relevant option from the menu. Your resolution and other settings will be optimized based on your selection.
5. To revert back to the normal All-in-One main page, click "Hide Extra Scan Settings."
6. Under "Display Advanced Scan Settings"; you can see change settings, which will affect the outcome of your scan.