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The new grind and brew DGB-550 doesn't grind the beans fine enough and it produces a VERY WEAK coffee. The beans are all ground, they are very coarse.

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  • Coffee Maker... Master
  • 15,704 Answers

Did you read the instructions to see if you can alter the grind?

If there is no setting, then you would need to either contact the company direct, or take it back for refund as 'not fit for purpose sold'..

Posted on Dec 23, 2016

Testimonial: "There is no way to alter the setting. Cuisinart does not answer the phone and they do not respond to emails."

  • 2 more comments 
  • Andrew Taylor
    Andrew Taylor Dec 23, 2016

    I would suggest, packaging it back up and taking it back. They are probably closed over the holiday.

  • Andrew Taylor
    Andrew Taylor Dec 23, 2016

    This lady loves it, but she probably got it free as a video blogger!
    https://www.youtube.com/watch?v=ztPvFvZb...

  • Andrew Taylor
    Andrew Taylor Dec 23, 2016

    Please make sure the 1-4 setting button is pushed on. This setting does make a stronger cup of coffee due to the slower brewing process

  • Andrew Taylor
    Andrew Taylor Dec 23, 2016

    I think there is an error in the instructions. It says to use 1 scoop of whole beans per cup. It also says use 1 scoop of medium ground coffee for one cup. This can't be right as whole beans have air spaces between them, so you need more whole beans to have the same volume of ground coffee. I would guess 1.5 to 2 times more. If you have electronic scales, measure the difference.
    https://www.cuisinart.com/share/pdf/manu...

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- coffee-channel is stuck.

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The coarse grounds is definitely the problem. make sure your machines setting are near 5-8 depending on the beans you use.

You need to make 5 cups of coffee before you see the new grind size. Do not change the grind too often or you will not see what you are looking for.

If the coffee is still too coarse you may need to replace the grinder burrs. http://www.cerinicoffee.com/grinder-burrs-saeco-gaggia-asp.html

or you should take it to a service center.
http://www.cerinicoffee.com/espresso-parts/espresso-machine-service-center-new-york.html

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Pucks in dregs drawer very wet


Hi
3 things can cause wet grounds.
1. You don't have enough coffee going into the brew unit. There is a lever on the right side behind the door at the top. Push it back towards the rear but not all the way. This will put more coffee in the brew unit and take up the air space so you will have less water.
2. Your grind is too coarse. Pull the lever below the bean hopper towards the front when it is grinding, to make the grinds smaller. Again less air space. Do this 1 number at a time so you dont make it too fine. Let each adjustment for 3 coffees before you make the next adjustment.
3. Your grinder has come apart and is grinding very coarse (French press). New grinder.

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Many folks have reported this, the latching mechanism wears out eventually.
We had the problem but discovered that the door on the basket wasn't getting completely closed. Now I make sure it's closed and haven't had any problem since.
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Water Problem


You might have a grinder issue. If the coffee is being ground too thin or too coarse it may cause an issue and no coffee will dispense. Here is the link to the grinder cleaning instructions: http://www.cerinicoffee.com/Saeco_technical_documents.asp

Shop for Saeco parts and cleaning supplies.
www.CeriniCoffee.com

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Grind is too coarse and "pucks" are wet and fall apart.


You say " I am getting a weak brew because of not being able to adust the grind to more coarse with the adjustment knob in the bean hopper" By making it more coarse you are making it weaker. Unless you just wrote it wrong. To make it stronger you should lower the grinder number to a smaller number. Usually about 4-6. Be sure you have the grinder grinding when you move it to a lower number. The pump noise could be that in shipping your pump came loose from it's mount. Nothing you can do without sending it to a Authorized Saeco Repair shop.

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