Question about Samsung U900 Soul Cellular Phone

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Samsung U900 Camera Failed

I have the same problem. Screen shows "Camera Failed" and drops back. Really irritating. Cannot fix by any normal means (re-starting, battery removal, etc.). Any ideas?

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  • mjdalessi Jul 28, 2009

    Hi! Thanks for looking into this. Seems my comment is indeed out of context. The problem is that the camera is completely not useable. Basically I get select the camera, I get a black startup screen for one second after which I get the message "Camera Failed" and it returns to the menu so I cannot use it at all. It worked when I bought the phone about 9 months ago, but after a few months of moderate use (total maybe 100 pictures taken) it just failed like this and has not worked since. It seems to be a software issue that many people struggle with, but I have not found a solution on-line. Thanks again for your help and hope you can help me out here.

  • Kevin Buchs May 11, 2010

    I'm not sure what "the same problem" refers to. Is your problem fully described here? What does "drops back" mean. Is this just irritating or can you not use your camera? How old is it and how much have you used it?

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I am not sure if your cell phone service provider is like mine, Altel, but if it is, then they have a nearby service office which can perform advanced operations on the phone. They could thereby reinstall the software. I would tend to think that this corresponds to a hardware problem. It has an electrical failure and an attempt to use it by the software causes an error exit. So, I would suggest you take it to your service provider.

Posted on Jul 29, 2009

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Here's a link to a possible solution; http://www.iusermanual.com/cell-phone/samsung-flipshot-sch-u900-cell-phone-user-manual.htm
you can download the manuals.
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Dont forget rating.

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My camera keeps saying 'camera failed' whenever i try to use it.. my phone is the Samsung U900 (soul)


Hi all,

Please enter the following code:
*2767*3855# WITHOUT simcard.

IMPORTANT: this will delete all user date saved on the phone itself (pics, contacts, messages etc) so make sure to make a back up first.

If the camera still has trouble after this reset then you will need to flash your phone.
This can be done with the latest firmware at www.unlocksamsungonline.com/samsungdebrand/
using original samsung usb cable that comes with the phone

Best regards,

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Oh my gosh this really works! Our screen went white, we hadn't dropped it or anything. The camera still worked fine but we just couldn't see what we were taking a picture of. We tried this solution and now we can see the picture through the screen perfectly. THANKS for posting this!

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