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Calls transferred to extension go immediately to voice mail. Phone doesn't ring.

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  • Brett Duxbury
    Brett Duxbury Dec 24, 2016

    Hi Karita Musgrave, we want to help you with your question, but we need more information from you. Can you please add details in the comment box?
    is phone extension set on do not disturb ?
    Make and model of phone ?
    If PABX make and model ?

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

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  • 201 Answers

SOURCE: Call will not Transfer to Voice Mail

Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?

Posted on Aug 21, 2007

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SOURCE: Will Not go to voice mail

Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.

Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?

Posted on Feb 12, 2008

  • 1 Answer

SOURCE: NEC Dterm 80 calls won't go to voice mail

for us i just found this out.

1.Fwd B/NA
2.1 - 1:set-0:cancel
4.200
5.speaker
after 4 rings it goes to voicemail
this works for us.
i hope it works for others too.

turn this feature off
1.hit fwd b/na
2.0:cancel
3.exit
4.exit
should see the normal display then.

Posted on Jan 16, 2009

atulbamne
  • 33 Answers

SOURCE: all incoming calls go straight to voice mail

Just go to call settings and then call divert. check settings. Maybe all calls are diverted to voice mails. Cancell all diverts. Then you are done.

Posted on Jan 21, 2009

  • 1 Answer

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

8e5e1dd.jpg Hope this helps someone?

vandata1

Posted on Mar 11, 2010

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1 Answer

When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


  • Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
  • Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
  • Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.

  • Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
  • Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.

Aug 18, 2016 | Nortel Norstar M7310 Telephone

1 Answer

I have a problem with my Samsung iDCS 28D phone. All incoming calls used to be routed to me by default (unless caller specifically punched in a different extension). Calls are now being routed directly to...


try dialing 600 to clear call forwarding, then re-set your forwarding to busy/ no answer followed by the VM number.

I have uploaded a 'how to' video, more of these are at http://www.abbeytelecom.com

I hope this helps.

May 12, 2011 | Samsung DCS 12 Corded Phone

1 Answer

I receive a call from outside, press flash and dial the extension but it the person to whom I direct the call can not get the call and if I try to return to the call, it is disconnected.


The FLASH button is for outside calls. Try the TRANSFER button. If the inside party doesn't answer, press the outside line button that's flashing green. If you have a Panasonic brand voice mail, you can also transfer the call to voice mail with another button.

Carl

Apr 13, 2011 | Panasonic KX-T7730 Corded Phone

1 Answer

1)How can i stop the automatic transfer of calls to another extension phone when i have not taken the call that should be for me... 2) how can i program my switchboard into voice mail where they can...


It takes so long to get an answer because you asked two different and complex questions. 1. Where do you want the call to go? It's related to question #2, but the forward either works or it doesn't...that's what the FWD/DND button is for. Your delay before it goes can ge adjusted. In our installations, we use CF-No Answer and set the ring count to 4. If you're on the phone and another call comes in, you can see it from the display and hear the soft ring. You can either answer it or ignore it and it will go to somewhere else (generally voice mail).

As far as your second question, if you have voice mail, an auto attendant can be part of the system. It's programmed at installaton to pick up incoming calls and follow a menu system called Custom service. It also functions as your voice mail system as mentioned in #1.

Carl

Mar 08, 2011 | Panasonic KX-T7633 Corded Phone

1 Answer

We need to set up a voice mail for an extension that has not been used in years. When I press intercom 777 and enter extension it tells me to enter password which no one in the office knows anymore. When...


The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vms isn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
Enter #310, the display will sayAutomatic VMS Cover Extension:
enter in the extension number of the new extension.
The screen will say either "1 assigned" or "2 not assigned"
enter in 1 (assigned)
press feature 00 when finished.

Sep 30, 2010 | Avaya Corded Phone avaparp18d

1 Answer

I have 1 extension that will not go to voice mail. I have tried the *713 and a 2 digit number between 00 and 99 and it still just rings endlessly. When I make an inner office call to this ext... it picks...


What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.

Carl

Aug 11, 2010 | Panasonic KX-T7633 Corded Phone

1 Answer

Program "Do not disturb" on business phone


It's pretty straightforward. You pick a spare button, dial FEAT 00 press the blank button (with a light) and press FEAT 01. There are considerations that I'll reproduce here.

Do Not Disturb (F01) 8
Use this feature to be able to press a programmed button to prevent incoming calls for the
extension from ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing
while inside callers hear a busy signal. You should use Do Not Disturb only if someone answers
outside calls for your extension when you do not answer them.
Considerations 8
Do Not Disturb is available only on system telephones.
Do Not Disturb requires a button with lights. When the Do Not Disturb feature is on, the light
is also on, indicating that the telephone will not ring.
■ Use Do Not Disturb when you do not want the auto attendant or the voice messaging system
to transfer calls to you.
■ Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk, so calls to
the Hunt Group will skip your extension and ring immediately at the next available extension
in the group.
■ To avoid missing calls when Do Not Disturb is not needed, turn it off.
■ If Do Not Disturb is active at a doorphone alert extension, the person at the doorphone hears
signaling, but the alert extension is not signaled.
■ Unanswered calls that are transferred from an extension with Do Not Disturb active ring at
that extension if they transfer return.
■ Extensions with Do Not Disturb activated do not receive Caller ID information, unless the call
is answered.
■ Users with Automatic VMS Cover Assigned or with VMS Cover turned on can activate Do
Not Disturb
to Send All Calls immediately to their voice mailbox.
■ Users with Call Coverage turned on can activate Do Not Disturb to Send All Calls
immediately to the covering extension.
■ You cannot use Call Screening (F25) when Do Not Disturb is turned on.

Carl

May 10, 2010 | Lands Phones

3 Answers

Need more rings


You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC

Oct 16, 2008 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

Calls automatically go to voice mail


When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

Oct 16, 2008 | Avaya 5400 Series 5410 Phone

1 Answer

Call will not Transfer to Voice Mail


Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?

Aug 21, 2007 | Toshiba Stratagy 4 Lite Voicemail System...

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