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I have a majestic two sided gas firebox without logs and has never been used and I am trying to get the correct log and/or attachment to begin using the fireplace. How do I find them?

The model of my firebox is UVSTR36, item # F421R6. Can you please help?The house is 12 years old and the box was installed during the build has never been connected. I tried to majestic site to find retailers in my area and the company listed does not sell majestic products.

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SOURCE: Can I use unvented gas logs in a Majestic model E-874531 fireplace


Posted on Dec 02, 2015

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Wind blows out the gas logs

I am sorry, but there is insufficient information to give a proper answer. If it is a vented logset, is it in a vented indoor firebox/fireplace or an outdoor fireplace?

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Can I use unvented gas logs in a Majestic model E-874531 fireplace

Majestic have a good website. They do vented and unvented. They have a Contact section and also a FAQ.

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That is a unit that they have not made in a while. Try contacting them directly to see if they still have it archived. They are now owned by a group called Vermont Castings Group. See
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May 15, 2014 | Home

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I cannot get the glass out for cleaning on the Majestic fireplace model RHEDV32. I haver emoved the bottom vent and 4 nut screws.

The rubber gasket on the glass is stuck to the outer frame of the firebox opening. Use a thin blade, metal, putty knife to carefully get in between the rubber seal and the face of the firebox opening. It may only be stuck in a couple of places.

If you're removing the glass to clean it. Do not use a commercial glass clean it. Use Vinegar and Water.

Hope this helped you. Please let me know. Thanks.

Jun 27, 2011 | Heating & Cooling

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I have a flavel emberglow gas fire the pilot light works but when you turn the fire on it stays on for about 5min then goes out including the pilot light

From what you described it sounds like the Oxygen Depletion Sensor (ODS) may be partially clogged with dust, lint and/or pet hair. The ODS is a safety device, that shuts the system down if it detects that there's not enough oxygen for safe combustion. It can be cleaned with a can of compressed air with a straw nozzle (like you clean your computer with).

Remove the logs from the burner and carefully set them of to the side, out of the way. I should mention here, the logs have to go back in the exact same position and configuration that they were in, before you took them out. So, keep that in mind. Better yet, find your Owners Manual or take a picture of the setup, before you remove them.

Once you have the logs off the burner(s), use a vacuum that has a hose and brush attachment and vacuum the burner(s), the grate and any cobwebs you see in the firebox. After completing the vacuuming, look at the Pilot Assembly. Tank the can of compressed air with the straw nozzle attached and blow out the pilot tip with a quick blast of air. Now, log down the pilot from the tip. About 2/3rds of the way down, you will see a hole in the side of the pilot. That's the ODS sensor. Place the tip of the straw nozzle just barley into that hole and give it a quick blast of air. You may see debris come out the other side. Now, reinstall the logs on the burner, the exact way they were before you removed them. Light the pilot as you normally would and once it lights, hold the Control Knob in for 1 minute. Ease of the Control Knob and turn it to the ON position, Everything should not work as it was designed.

Take a moment to pat yourself on the back. You just completed what's known as "Annual Maintenance." Which should be done at least annually. Usually in the Fall, before you light the gas logs for the heating season.

Hope this helped to solve your problem.


Mar 02, 2011 | Heating & Cooling

1 Answer

The back panel of our Majestic fireplace is cracked down the middle. Can we get a replacement, if so where? Our home was built in 1992. I don't know what model we have..

I assume you have a Majestic Wood Burning fireplace. If that's the case, you have a problem. The first is that Majestic, as such is no longer in business. The second is, if the fireplace is almost 20 years old, they don't make that firebox any longer.

However, since you have a refractory concrete liner, you may can repair it, if the crack is no wider than the thickness of a Dime. There is a high temp mortar that you can purchase from Lowe's or Ace Hardware that comes in a tube. Do not remove the cracked panel from the firebox. Simply clean any loose material from the crack with a tooth brush, being careful not to enlarge the crack. Apply the mortar as directed and it allow it to fully cure before setting another fire. It would also help to clean any debris and ash from the interior of the firebox, before attempting to make the repair. A shop vac equipped with a dust bag works great. It will keep all the dust in the vacuum bag and not blow it throughout the house. You can purchase these from Lowe's or Home Depot. Just match the bag size to gallon size of your shop vac.

If the crack is wider than the thickness of a dime, sadly you're out of luck. Leave the cracked panel in place and consider installing a vent-free or partially vented gas log set. They are rated as supplemental gas heating appliance with no fuss muss or dust to deal with.

Hope this helps solve your problem

Feb 10, 2011 | Heating & Cooling

1 Answer

I have a valve on the wall with a Hearthmaster key. In the fireplace is a long tube with slits cut every 5". Is this a gas fireplace or what?

From what you described, it sounds like a homemade gas log lighter for a masonry, wood burning fireplace. The Key in the wall is to turn the gas on and off. With that said, no it's not a gas fireplace per se. It's used to light firewood. However, if you don't want to burn wood (with all the fuss, muss & dust. You may be able to install a 99.9% efficient, Vent-free Gas Log Set, by using the existing gas line.

However, it's not a case of one size fits all. You will need to know the following concerning the interior of your firebox: Width, Height, Depth (from the center of the opening to the rear wall of the firebox, on the floor of the firebox) and the Width at the back. And the final dimension (if you have a wood mantle) The distance from the top of the opening of the firebox to the bottom of the mantle shelf. If it's less than 18", Code requires a heat deflector hood to be installed to the top of the opening of the firebox, to direct the heat down and away from the mantle.

Generally speaking, I do not recommend this as a DIY project, If you decide to pursue this, contact a professional in your area that sells and installs Vent-free Gas Log Sets. That way, you'll be able to determine which BTU Output is suitable for your application. They're usually in the Yellow Pages under Fireplaces.

Two pieces of advice:

1. When it comes to BTU Output more is not better. Gas is a warm moist heat, that you'll feel very quickly and it's very comfortable. You actually can do more with less.

2. Avoid Ceramic Fiber Logs. They are very fragile and do not hold heat and radiate it back into the room. Stick with Refractory Concrete Logs. They are heavy and very durable. They get hot hold heat and radiate back into to the room, even after the burner is turned off.

Everything I have told you is based on by 15 years in the hearth business.

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Looking for replacement parts for a Majestic Gas Fireplace??

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