Question about Dyson Vacuums

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My beater brush does not work tried every thing in the book but nothing works.Also the cannister release does not work.I have a DC24 Dyson. Serial#ce4-us-ear0380a .Purchasse 6/7/2013 Target.

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  • yadayada
    yadayada Dec 22, 2016

    I see more complaints about this brand then any other, does that tell you something about the quality of the product?

  • Andrew Taylor
    Andrew Taylor Dec 23, 2016

    I have owned 3 Dyson machines, two in a hotel in the UK and one here and never had problems, but this DC24 model seems to be getting a few!

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  • Dyson Master
  • 717 Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Dec 28, 2016

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    Dc dyson 24 free repair maule


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    Jan 28, 2016 | Dyson Vacuums

    1 Answer

    My dyson beater bar is spinning but no longer touches carpet surface to pick up hair or thread .There is still plenty of suction. If I ever so lightly place my hand on the top of the beater brush it works...


    Brush rolls wear out and usually need replaced every few years. The DC33 model has a clutch with belts which could also be slipping. I would replace both of them

    Jan 05, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    The bruches are not turning I have checked the reset switch nothing on the bruch


    Ok. First check your belt. Is it broken? Then if that's not broken, check the ends of your beater bar for a build up of hair, string, etc. This build up will stop your beater brush from working. If you can clear that stuff away well enough you might get lucky and have it work for a while. Otherwise buy another brush/bar.

    Dec 30, 2012 | Dyson Vacuum. DC24 All Floors Bagless...

    1 Answer

    Hi! I have a Dyson ball and I am hearing squeaking sound. The roller doesn't seem to be absorbing most of the dust. what do I do?


    Two things you should check:
    1- Be sure the belt that drives the beater brush is snug.
    2- Good idea to remove the beater brush and clean as best you can. At each end of the brush there are two hard rubber retainers that hold the brush in the housing. Add some WD40 between these retainers and the brush, rotate to be sure the WD40 is worked in so that the retainers move freely around the brush. Sparingly, add a bit of WD40 to any part (wheels) that contact the floor when the unit is in use.
    If you find this solution to be of help, I would appreciate a Thumbs Up. Thank you. Paul

    Oct 06, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Cannot get the brush to rotate when vacuuming


    Sounds like the beater brush is frozen and won't turn. Remove the beater brush and clean off all debris, especially at both ends. You will find a square(?) piece at each end of the beater brush that holds it in place. This need to turn freely. Put a little WD40 on these where the center rod of the beater brush enters the small holders and turn by hand until they turn freely. Once this is done, assemble with new belt, making sure the belt is put on properly.

    Sep 12, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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    We have a Dyson ball vacum the brush stopped working it is no longer turning


    There is a known issue with the DC24 brushbar motors. First thing to do is try the reset button. That is located on the left of the brush bar unit as you look at the machine. It is red. Press it and see if the brush bar works when the machine is reclined then. If it doesn't, you most likely need a brushbar motor. You can get one from here: Dyson DC24 brushbar motor.

    Aug 28, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    On my dyson DC24 the beater bar attachment is not working.


    Hi its Darran at Dyson.

    You may to simply re-set the brush bar. The cleaner head will automatically switch the brush bar off to protect the motor should the brush bar become obstructed. To re-set this, switch the machine off, stand it upright and locate the red re-set switch on the side of the cleaner head. Push this re-set switch in as far as you can and then switch the machine back on. Once lowered into the vacuuming position, the brush bar should start turning.

    If this doesnt resolve the issue, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service.

    Jan 02, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Same here - but think the switch is the problem


    power is the switch and the agitatior is the belt.

    Jul 16, 2009 | Dyson Ball DC24 Bagless Upright Vacuum

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