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How do I release jammed paper from my Ativa 1250

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Posted on Dec 22, 2016

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1 Answer

Ativa shredder X1800 - shredder does not respond. green light present. Reverse works fine. I killed it with too much shredded paper.


Unplug it. Lift the shredder unit off the catch-bucket. Remove any paper caught in the blades. You may need needle-nose pliers to pull jammed paper out from between the cutters.

Aug 22, 2016 | Office Depot Ativa X1800 Shredder

1 Answer

I have an ativa shredder model MD 1250. Became jammed on some staples. Reversed it and pulled it out but no the auto shutoff won't work Is it fixable? The shredder still runs.


Robert,
Double check that you do not still have any paper that may have become stuck in front of the sensor for the auto shutoff. If there is something in front of the sensor it will keep running.

Jun 15, 2015 | Ativa MD1250 12-Sheet Cross-Cut Shredder -...

2 Answers

I placed less than 12 sheets of paper in the ativa 1250 shredder. it's reading overload. can you help?


The problem seems to be the plastic gears and/or bearing supports. Unless it is in warranty, it's going to cost you more to repair than replace, and even then Ativa's customer service is not the best and neither are their shredders: I suggest you look at http://www.complaintsboard.com/complaints/ativa-paper-shredder-c31646.html?page=2

Jun 29, 2014 | Office Depot Ativa DQ60M Shredder

1 Answer

I have a Ativa DQ60M Paper Shredder and it is very clogged with paper and it looks like some of the blades are slightly bent. Can it be sent in for repair or warranty?


Take away info: 3-year warranty on cutter.

Office Depot item #405935: Ativa DQ83M Diamond-Cut Shredder (mine show model ...Mn. It has a 1-year warranty for product, BUT ALSO a 3-year warranty for the "cutting cylinders". Call 1-877-777-HELP; www.ativaproducts.com .
I called 12-29-2010. Rep had difficulty finding product, put me on hold, found it. Said prod only has 1-yr w (per Office Depot online, this is all that is given as to info); but I said, no, 3-yr on cutter. I held again, rep researched and agreed. I took a case number and tried rep's troubleshooting suggestion: I put 3-in-1 oil (veg oil suggested by rep too) on the jammed shredded paper (machine still would go in reverse BTW); I let it soak 5 mins, removed paper, tried shredding, and paper jammed again. No replacement parts are avl. I called again, gave case number. Rep suggested I oil the cutter now that paper was removed. I said cutters are oiled from removing paper. I was put on hold, only a short while.

Good outcome thus far: I was given fax number and instructions to receive gift card in 6-8 weeks upon their receipt of my fax (to 1-888-561-0785) of case number, name (first and last), mailing address, and copy of the receipt.

What I learned: Do the maintenance oiling monthly or more if needed! Try to buy a shredder that is beyond my shred needs, e.g., a 10-sheet cutter but use it only up to 8 pages. Try to buy a shredder that has replacement parts.

The price of the Ativa in 2008 was $40 ($30 instant savings taken at the register), and it didn't get daily or regular use.

Good product support on this Ativa product. Glad I saved my manual and receipt!!

Dec 22, 2010 | Office Depot Ativa DQ60M Shredder

1 Answer

Sharp al-1250 says paper jam, but there is no jam.


Hey!Most cases its not feeding the paper out of the cassette,Try taking out the drawer and cleaning the rollers with a damp cloth!Good Luck!!

Dec 07, 2010 | Sharp AL-1250 Laser Printer

1 Answer

I just need to know how to oil the Ativa AT1250 shredder. We no longer have the manual. Is there a specic "well" to place the oil into or is it just spread across the blades.


Just use regular "shredder oil", if you hav'nt put any oil on in some time pour it directly onto the blades....once in a while put the oil onto a sheet of paper you are going to shred and shred the paper with the oil on it.

Nov 15, 2010 | Office Depot Ativa 1250 (MicroCut)...

1 Answer

Brother HL 1250 Laser Printer Alarm light blinks at same time as ready light and printer does not print - why?


I have saeen this happen and there is usually a paper jam somewhere in the machine. Remember, it doesn't take much of a piece of paper to jam. Use a flashlight and look inside your printer closely. Also check your toner supply level.

Oct 02, 2010 | Brother HL 1250 Laser Printer

1 Answer

I need a fuse for our Ativa AT 1250 shredder ..


Read ITS RATING or remove it and buy from electronics shop.

Sep 25, 2009 | Office Depot Ativa DQ60M Shredder

1 Answer

Paper is jammed in the blades of ativa mdc120b shredder


Soak the paper jam with soapy water...seriously, it will dissolve the paper.

Sep 22, 2009 | Office Equipment & Supplies

1 Answer

I had paper jam in the Ativa Dq60M shredder but now doesn't work


it might be over heated. Just wait until it cools down and try it again

May 03, 2009 | Office Depot Ativa DQ60M Shredder

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