Question about Sony Handycam DCR-TRV340 Digital Camcorder

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Trv340 error code c:31:23

Not able to play, record, FF, RWD, & tape gets stuck, with error code c:31:23
Please let me know your cost to repair and return.

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  • raybee Feb 05, 2008

    load tape, then error 31:23 flashes, no response to record, play. This error progressed to error 31:40, almost didn't get tape out: hung up after vertical (1st step) eject, without doing horizontal (2nd step of eject). Momentary closing of door encouraged horizontal eject.

  • sanjay1968 Mar 23, 2008

    I am having a problem when I turn on my vide o camera- plugged in or not that I get a c31:23 error message with an eject sign on the camera. This is the only problem code not listed in my information book and I don't know what it means. I have tried a different battery,letting the camera charge with no tape in the machine (thinking it was overheated) and nothing is helping. Any ideas?
    I get a C:31:23 error message every time I turn on the camera. I have tried everything I know to do, including hitting the reset button and removing the tape. Anyone know of a solution? The camera cannot be used with this error.

  • Anonymous Nov 30, 2008

    I have the same problem.

    Trying to start the camera on VCR or camera position and 31.23 starts flashing with Arrow.

    The manual says that the humidity is the proble...

    Tried all the fifferent ways..of drying the camera..left open for dry area...nothing works

    Anybody knows the solution ???

  • andre26 Dec 15, 2008

    some one find a good answer to c31 32 info on camcorder



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According to page 184 of the owner's manual, any error C:31:X or C:32:X you can fix by removing the cassette and re-inserting it again and/or disconnecting the power cord and removing the battery. After doing both of these steps, I'd also recommend using a paper clip and press the tiny reset button underneath the flip out display where all the other hidden buttons are for the camcorder.

Posted on Jun 21, 2008

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Toddsh88 correctly quotes the manual's solution. However, my experience was that the solution was temporary at best, usually ineffective. This problem occurred in 2006 and I had it repaired by a respected local vendor. That lasted about 12 months. I bought a second (used) camera (the one failing on 2/5/08). After a few successful tests, it also failed. See picture. trv340 error code c:31:23 - 2e1a5ab.jpgI I had first camera repaired by Sony (factory authorized), and it seems to be working again.

Posted on Jun 22, 2008


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