Question about HP DeskJet 3740 InkJet Printer

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Hp 3740 says it has a paper jam...no paper in it. rear door has been checked and replaceed.

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You might have a small piece of torn paper caught up inside. Try feeding and manually ejecting a new piece of paper through it You might have to take a flashlight and look inside for a bit of paper.

Posted on Dec 22, 2016

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Posted on Jan 02, 2017

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Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.


Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

My hp 3740 Printer's power button is blinking and doesn"t print since yesterday.


Blinking power light can mean a jam, out of paper, open cover, or bad usb cable.
Open the covers and look for torn paper and nothng blocking the paper sensor. Check and make sure your USB cable from PC to printer is connected.

Dec 31, 2010 | HP DeskJet 3740 InkJet Printer

1 Answer

Light flashes next to "check printer cartridge"


For an illustrated version of the text below go to: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00095617&cc=us&lc=en&dlc=en&product=306895&tmp_track_link=ot_search
Check Paper Light Blinking
Figure 1: Check Paper light blinking At the start or in the middle of a print job, the Check Paper light begins to blink. The unit will not print. If the unit is connected to a computer and the HP software has been installed, one of the following messages is displayed:
  • There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume, or Okay button on the hp psc.
  • The unit is out of paper. Load more paper and press the Enter, Resume, or OK button on the hp psc.
If both the Check Paper and the Check Print Cartridge lights are blinking simultaneously, or if the computer message is The print cartridge carriage is stalled , click here for troubleshooting information . Step 1: If the unit is out of paper, load more paper
  1. Move the paper guide out, load the paper, then adjust the paper guide. Make sure the paper is flat in the tray. Figure 2: Load paper
  2. Press the On/Resume button. Figure 3: On/Resume button
If the unit is loaded with paper and the light is still blinking, go on to the next step. Step 2: Remove jammed paper from the rear of the unit
  1. Unplug the product.
  2. Press the tab on the left side of the rear access door and remove it. Figure 4: Unlatching the rear access door by pressing the tab on the left
  3. Remove all the jammed paper and foreign material. Pull the paper slowly and gently to avoid tearing it or damaging the print mechanism. Avoid touching the internal components.
  4. Replace the rear access door. Put the pins on the right end of the door into the holes on the right side of the rear access area. Then snap the door shut. Figure 5: Door pins in product holes
Step 3: Check the front of the unit for jammed paper
  1. Open the cartridge access door in the front of the unit. Figure 6: Open the cartridge access door
  2. Pull out any jammed paper or other foreign material you were not able to remove from the rear. Pull the paper slowly and carefully to avoid tearing it or damaging the print mechanism.
  3. Close the cartridge access door and plug the product back in.
How to avoid paper jams
  • Only insert paper into the paper tray until it meets resistance - do not push it farther in.
  • Make sure the paper is flat in the paper tray and the guide is adjusted to the width of the paper.
  • Do not add paper while the unit is printing.
  • Remove printed pages frequently.
  • Do not use paper that is too thin, too slick, or that stretches.
  • Do not use torn or creased paper. Paper that has been printed previously may cause jams.
  • Make sure the rear access door is securely fastened.
  • If you follow all these guidelines and still have frequent paper jams, you may need to clean the paper rollers.
Cleaning paper rollers
  1. Turn off the unit, then unplug the power cord.
  2. Remove the rear access door. See the picture above.
  3. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 7: Paper rollers
  4. Allow the rollers to dry completely, then replace the rear access door. Put the pins on the right end of the door into the holes on the right side of the rear access area, then snap the door shut.
  5. Plug the unit back in and turn it on.

Please vote if this is helpful. :)

Dec 11, 2010 | HP PSC 1350v All-In-One InkJet Printer

1 Answer

Printer says to clear paper jam and press OK there is no paper jam


If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not
in the rear rollers, check the top door.

To clear a paper jam from the rear door
1. Turn off the HP All-in-One.
2. Press in the tab on the rear door to release the door. Remove the door by pulling it
away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.

Page 148 of manual here will show you more info as well as photos on hoto.

If you are satisfied with my answer, be sure to click on the "Thumbs-Up". If you have further questions, please feel free to ask them. Thanks for using our service!

May 01, 2010 | HP Photosmart C8180 All-in-One InkJet...

1 Answer

How do I open the 1610 printer to fix a paper jam?


Press in the tab on the left side of the rear clean-out door to release the door.
Remove the door by pulling it away from the HP All-in-One.
Caution Trying to clear a paper jam from the front of the HP All-in-
One can damage the print mechanism. Always access and clear
paper jams through the rear clean-out door.
2. Gently pull the paper out of the rollers.
Warning If the paper tears when you are removing it from the
rollers, check the rollers and wheels for torn pieces of paper that
might be remaining inside the device. If you do not remove all the
pieces of paper from the HP All-in-One, more paper jams are likely to
occur.
3. Replace the rear clean-out door. Gently push the door forward until it snaps
into place.
4. Press OK to continue the current job

Oct 25, 2009 | HP PSC 1610v All-in-One Printer

1 Answer

My HP Deskjet 3740 had a paper jam. I removed all the paper. Turned the printer and computer on and off several times but the printer still thinks it has a paper jam. I can't get the printer to work at...


You have to check if there is still a piece of paper jammed in the printers rollers/gears. It is inside when u take the lid off. After that you can try to recalibrate your printer from the software which came along with the printer. Try these and give more clarification.

Mar 10, 2009 | HP DeskJet 3740 InkJet Printer

1 Answer

Clearing paper jam


Solution Use the following instructions to clear a paper jam from the HP All-in-One.
  1. Press in the tab on the rear clean-out door to remove the door. CAUTION: Clearing a paper jam from the top or front of the HP All-in-One can damage the print mechanism. Whenever possible, access and clear paper jams through the rear clean-out door. Figure 1: Pressing the tab and opening the rear clean-out door c00444711.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the HP All-in-One. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are might occur.
  3. Replace the rear clean-out door and gently push it forward until it snaps into place.
  4. On the HP All-in-One control panel, press OK to continue the current job. NOTE: If the paper is still jammed, see the onscreen Troubleshooting Help that came with the HP Image Zone software.
  5. If the jam occurs again, check to make sure the paper type in the printer matches the paper type set in the printer driver properties

May 09, 2008 | HP Photosmart 2575 All-In-One InkJet...

3 Answers

Paper jam. we removed the major portion of it. bit of paper is inside. we can't find out that. display shows 13.20.00. we removed front and back except toner catridge. what we have to do.


Try this linke below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=411171&prodTypeId=18972&prodSeriesId=411171&objectID=c00642524

Or i cut and paste text, but you should view pictures. If you cannot get to it from link. Try typing "Paper jams alternating between front and back door" It should be first link from HP about a 3550.

document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 3500, 3550, and 3700 Series Printers - Paper Jams Alternating Between Front and Back Door Issue Description Customers may see paper jams error messages with no paper seen in the paper path. The message will alternate between check the front door and the back door. Workaround The release lever engagement tabs on the rear door can be bumped into the in-correct position. The purpose for this tab is to re-engage the fuser release levers as the rear door is closed. When one or both of these are left in the in-correct position the printer goes into a cycle of alternating between a "Jam in the Front Door" message and "Jam in the Rear Door" message. There is no paper present in the paper path when this happens. When a customer gets the "Jam in the Front Door" message and opens the front door, no paper is found. After the customer closes the front door, they get the "Jam in the Rear Door" message. When they open the rear door, find not paper (even pull out the fuser), and close the rear door, they get the "Jam in the Front Door" message. This cycle will continue

Placing both engagement tabs in the "Correct" position solves the problem and allows the print job to continue.for as long as the customer is willing to keep checking.

Sep 27, 2007 | HP LaserJet 3550 Printer

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