Question about GE Monogram ZISS480NRSS 48" Built-In Side-By-Side Refrigerator (ZIS-S480NRSS, ZIS S480NRSS)

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Refrigerator is not getting COLD

My ZISS480NRGSS refrigerator temperature are high specially in summer. Right now as my home temperatures are around 75, my freezer & refrigerator are not that cold. Any suggesions?

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Clean the coils on the back of the fridge and make sure the condenser fan is free and running normally. that is the fan at the back of the unit on the bottom where the compressor is. if it cant ge rid of the heat, it wont cool. also make sure the the fan that supplys the cold from the freezer to the fridge is working.

Posted on Jul 21, 2009

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Posted on Jan 02, 2017

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Why is the refrigerator side is freezing food


First some fridge 101, the refrigerator/freezer models cool by directly refrigerating the freezer section and the refrigerator section is cooled when "some" of the cold air from the freezer is directed over to the refrigerator side (typically by a fan) to keep food fresh and not frozen a temperature controlling damper opens and closes to regulate the temperature of the fridge by introducing more or below freezing air into the cabinet. In older models where the freezer was on top the air simply "gravity" drained into the refrigerator cabinet, if the food was too cold you turned the fridge knob up and less air sank from the freezer to the fridge, simple but effective.

When you adjust the temperature level it controls the freezer temperature and this turns the compressor on and off to keep the food frozen. There is typically a knob or lever and some even have electric dampers that open and close to direct more or less air from the freezer and direct it to the refrigerator cabinet based on your temperature requirements.


Now that you know how it works there are a couple things to check. If the condenser coil is plugged with dust the internal system pressure will rise and in some cases make the fridge an over achiever and can chill too much so check/clean the condenser coil. Check the freezer temperature control and turn in up, also make sure the fridge temperature control setting is not set too cold.

Finally as the temperature changes around the refrigerator it will have an effect on the inside of the fridge too so expect to turn it up and down as the environment changes, down in the summer and up in the winter.

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Good Morning Friend, this is Z. Thank you for your inquiry!

Often when the temperature in the freezer compartment is cold but not cooling in the refrigerator section, it is because the temperature control is set too cold/high or the damper door is not closing. Turn the control to a warmer setting and please allow the temperature of your refrigerator to stabilize within 24 hours. If it does not, then more than likely the control is not telling the damper when to close and/or your refrigerator might possibly have a faulty thermistor or temperature control. I would personally contact a professional to accurately diagnose your appliance to determine the root cause to reduce the risk of unnecessary parts.

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