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Printer says off line when trying to print, but the scanner works so it must be on line. MX490. Any sugestions?

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You most likely need to reinstall the printer drivers. Here is a link to download the latest drivers for your Canon Printer Driver,
Canon PIXMA MX922 Driver Download

Canon PIXMA Ink com Canon Printer Drivers

Posted on Sep 13, 2017

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You most likely need to re-install the printer drivers. Here ia a link to download the latest drivers for your Canon...
Canon PIXMA MX490 Driver Download Mac Windows Linux

Posted on Dec 21, 2016

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1 Answer

I have black lines on my prints. The lines only run across the print itself and not the whole paper.


If problem happen when you're making a copy, make sure the scanner glass for the document feeder or the scanner bed are squeaky clean. Use a soft cloth to wipe the scanner glass.
If problem happens when printing from your computer, try to clean the cartridge nozzles. On printer operator panel, press the Setup button > Maintenance > Clean Cartridges, press OK. Your printer will then print a page forcing ink through the cartridge nozzles and clean them.
Try to print again.

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Try reinstalling the driver, you can get updated drivers from HP

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Typically when this happens you either need to go into the printer properties and align the print head or if your printer is a modle where the print head in not attached to the ink you need to get a new print head. to be able to tell if your print head is attache just look at the bottom of the cartridge if you see a metal looking part then you have a bult on print head but if you see ink then your print head is built into your printer.
In most cases the print head is more expensive than a new printer so it is not worth replacing. As far as the scanner issue look under your start menu for an option that says HP under that see if there are any programs called setup or scanner if you do not see it there check in the row of icons that are to the left of the clock on your task bar, place the mouse over them one by one and you will get a message that telle you what they are. If you find one for the HP printer/scanner right click on it and see what your options are. This program will allow you to set up yous scanner. Most HP scanners have to have some kind of program running in the task bar in order for the buttons to work.

If you do not see any of these things I recommend that you re install the software that came with your scanner

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i have taken a printer from my uncle and printer is asking for a driver but i cann't have the model no. so what can i do ? plz suggest me fast....

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I SUGEST YOU USE THE CLEANING FUNCTION OF THE
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