Question about HP Officejet Pro 8500A Wireless All-in-One Inkjet Printer

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How to FIX A PAPER JAM ERROR on HP office jet 8500a that doesn't feed the paper into the printer

Can't find any paper in the printer, but when trying to do a status report the paper isn't picked up & feed into the printer.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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forgot
  • 17 Answers

SOURCE: keep getting paper jam error message for hp office jet 6210 all in one

check the skew parameters

Posted on Dec 09, 2007

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  • 25 Answers

SOURCE: Paper jam in HP 4255 office jet all in one printer

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.

  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

Posted on Jul 08, 2008

sys_admin
  • 829 Answers

SOURCE: HP Desk Jet 3320 paper won't feed any more

Hi , I think the belt which moves the cartridge is worn out or it could be something to do with the sensor.check both and should work fine.

Posted on Jan 14, 2009

pdouglasss
  • 125 Answers

SOURCE: error 13.10 paer jam in HP laser jet 5100 DTN

HI ayyasamyr:
This your problem.
13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the
duplexer if a sensor is defective.

Hope this helps

Posted on May 24, 2009

  • 72 Answers

SOURCE: HP deskjet F380 - 'status: paper jam'. There is no paper jam!

Unplug the power cord and while doing that make sure printer is powered on i mean do not turn off the printer using the power button. When you unplug the power cord than press and hold the power button for 30 seconds. Than release the power button and connect the power cord and then try to print.

Posted on Jul 22, 2009

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I put paper on my hp printer and keeps jaming up wht can i do to fix tht problem thank you get to asap thanks again


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What is causing my printer to says paper jam and there isn't one. what is causing this problem


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I have a 4500 office jet and the paper is severly jammed. can the printer be taken apart to fix this problem


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Jul 17, 2014 | HP Office Jet 4500 G510n

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My 4680 HP All in One Printer says there is a paper jam and one does not exist. How do I get it to stop so it will print. Prior to this it was not feeding and making a racheting sound


This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

Dec 15, 2010 | HP J4680 Office Jet All-In-One Printer

1 Answer

When I turn my printer on (HP J4680) it always tries to load a paper and immediately jams (even if I cycle power an unplug). I cannot use it anymore....


If you disconnect the printer from the computer and your printer stops trying to feed paper when you turn it back on, then this solution likely won't help you.
  1. Disconnect the printer from the computer.
  2. Disconnect the power supply.
  3. Turn the printer back on.
  4. If the printer tries to load paper and jams again, your printer is trying to recover from a paper jam, so try this video. I'm betting if you follow the instructions in this video, you'll resolve a jam in the printer and solve your problem.

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