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My Dyson DC59 cordless vacuum does not hold a charge. Can the battery be replaced or is there another cause for the issue?

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Posted on Jan 02, 2017

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SOURCE: Cordless vacuum WESTINGHOUSE WST1600A - problem with charger.

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Posted on Jan 16, 2009

Dysonteam
  • 167 Answers

SOURCE: my dyson dc16 is not holding a charge

Hi its Darran at Dyson.

If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

Please call 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 15, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: dyson dc16 battery not hold full charge, all three

    Hi there,

    If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.

    You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Oct 04, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: my handheld dyson won't charge but when I hold the trigger the lights come on?

      Hi Lynora,
      I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution.
      Please call us at 1-866-693-9766 US or 0800 298 0298 UK. We look forward to speaking with you.
      Best wishes,
      Jessica

      Posted on May 03, 2012

      • 937 Answers

      SOURCE: how do i replace the cyclone on Dyson DC59

      I have attached a link to the manual and a video that you may find helpful.
      DYSON DC59 PDFMANUAL Manuals Instruction Manuals

      Posted on Dec 30, 2014

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      Dec 26, 2016 | Top Vacuums

      1 Answer

      Why has my DC59 stopped working? It is fully charged but cuts out after a second or two.


      Hi Eddie, it's Jack at Dyson.

      In order to confirm why your DC59 is behaving in this way, we would need to take a few further details from you - including whether or not your machine pulses on and off before shutting down, and whether it displays any solid or flashing coloured LED lights.

      When you have your machine easily to hand, please call our freephone UK Helpline on 0800 298 0298. Our experts will talk you through some simple diagnostic checks to pinpoint the cause of the issue. If they determine that a replacement part is needed, they'll also be able to confirm if you're still within your free Dyson 2-year parts and labour guarantee.

      We'll look forward to speaking with you. Just to let you know, we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

      Jul 30, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

      2 Answers

      I have had my dyson dc59 for about 3 months. Wheni try to turn it on by the trigger it won't start. I know it has a full charge so with my messing around with it i pressed the max button and it turned...


      Hi Jeff, it's Jack at Dyson.

      The issue you're describing with your DC59 sounds very unusual, but I'm sure we can help. Like all Dyson cordless and handheld vacuums, DC59 is backed with our 2-year Dyson parts and labour guarantee.

      When you have your machine fully charged and easily to hand, please give us a call so we can talk you through some simple diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      We'll look forward to speaking with you.

      Feb 23, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

      1 Answer

      How do I fix my dyson DC59 as it won't charge


      Hi Karen, it's Jack at Dyson.

      In order to help you further we would need to take some additional details about the issue you're experiencing, as well as exactly how you're recharging your DC59 between uses.

      When you have your machine easily to hand, please give us a call so we can talk you through some simple diagnostic checks to confirm which part may be at fault. If a replacement part is needed this should be covered under your 2-year Dyson guarantee, as long as the machine has been used and maintained according to the User guide.

      To reach our experts directly, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      We'll look forward to speaking with you.

      Jan 29, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

      1 Answer

      How do i know the dc59 needs charging


      Hi there, it's Jack at Dyson.

      The Dyson DC59 cordless vacuum has two LED indicator lights on either side of the handgrip, which you'll see where the battery attaches to the handgrip. These will flash to let you know when there's less than 1 minute of charge remaining.

      2b5dc468-8727-414e-93ea-884c6cb69910.jpg

      Once the charge has depleted, the machine will shut off - the power won't trail away gradually as with some cordless products.

      If your DC59 is making an intermittent pulsing noise when you hold down the on/off trigger, this is likely to be because a blockage in the motorised floor tool, wand or bin inlet is preventing airflow passing through the vacuum. If this is the case, please follow the steps shown in the video below to clear any obstructions:


      I hope this answers your question, but if you'd like further assistance from our experts you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      Oct 14, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

      1 Answer

      When I try to use my Dyson DC59 it won't start and blue lights on both sides of the battery start blinking. What does this mean?


      Hi there, it's Jack at Dyson.

      From what you've described, it sounds as if you may be using your DC59 set to Boost mode. This will provide 6 minutes of highest suction for really stubborn dirt, but for regular vacuuming normal mode should work effectively.

      To switch back to normal mode, ensure your machine is fully charged (this will take a maximum of 3.5 hours), then hold down the on/off trigger, and at the same time, press the illuminated Boost button on the rear of the machine.

      12843f8d-f642-4e81-8aa1-03d09a843574.jpg

      You might also find our Getting started guide useful:


      I'm confident this will resolve the issue, but if you would like some further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      Sep 13, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

      1 Answer

      Why is pulsing ?


      Hi there, it's Jack at Dyson.

      Dyson Digital Slim cordless vacuums, including DC59 Animal and DC59 Motorhead, are engineered to make a pulsing sound to warn you if they're blocked. This could happen if an item too large for the machine is accidentally vacuumed up. Our video support guide will help you remove any obstructions from the motorised floor tool, wand or bin inlet:

      I'm confident this will resolve the issue, but for further guidance from our experts please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      Aug 10, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

      1 Answer

      WHY IS RED LIGHT FASHING on my DC59 cordless vacuum cleaner? I cleaned it and now it wont work.


      Sounds like a faulty charger
      Contact Dyson they have fantastic customer service and are cheaper then most repair companies

      Aug 08, 2014 | Dyson Dc50 Ball Multi-Floor 2-Tier...

      1 Answer

      Why has my dc59 stopped charging


      Hi David, it's Jack at Dyson.

      I'm sorry to hear your DC59 seems to have stopped charging. It shouldn't have any issues with this when connected either directly with the charger cord, or when placed in the docking station as shown in our Getting started guide.

      If you've checked to make sure there is no issue with the wall socket you're charging the machine from, and you're confident the charger cord is plugging securely into the machine as normal, we'd need to run you though a few further diagnostic checks when you have your machine to hand. This will help us determine what's causing the issue. If a replacement part is needed, we can also confirm if this is covered under the 2-year Dyson cordless guarantee.

      Please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US) or 1800 239 766 (AU).

      Jul 08, 2014 | Dyson Vacuums

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