Question about Microsoft Xbox 360 Console

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I put a brand new game in, and it says that the disk is scratched. Sometimes even with a new game I get a little played and it starts doing the same thing.

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This is a common problem with older XBOX 360 consoles. normally this means your DVD ROM drive is going out or is not reading properly. if it is still under warranty call1-800-4MY-XBOX that is the customersupport number for Microsoft. tell them your problem and if you are within warranty they will ship you a pre paid shipping box to put it in. ship it to them and they fix it for free and send it back within a few weeks. if you would like to email the directly click on the link bellow

XBOX 360 e-mail

Posted on Jul 21, 2009

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My xbox messed up my games modenr warfare and 2k11 and it wont play them anymore what can i do about this?


Unfortunately once a disk is scratched there isn't really anything you can do about it. Most of the things that promise to fix scratched disks are fake and scratch them worse. I would suggest buying a used copy of the broken games, and avoid moving your xbox with disks on them. Also, if you have a friend with the same game, borrow the disk, install it to your harddrive, and try to run it with your scratched disk. Sometimes if it is installed to the harddrive it will run even if the disk is scratched.

Mar 21, 2011 | Video Game Consoles & Games

2 Answers

Bought guitar hero 5 xbox game w/guitar..disk spins and then says unreadable contact support...


Are other games working correctly in your Xbox 360?

Is this a brand new disk? or did you buy used?
if used, check for major scratching on the disk. If scratched heavily you can try to buff out scratches with a lint free cloth, I have also heard that toothpaste could be used for buffing out scratches, but I would only try this as a last resort.

If other games work fine in your Xbox, it's probably the disk. Make sure you have the XBOX version of the game (and didnt accidentally grab the PS3 game instead or something)

If it is the right version of the game and brand new and not working, call Activision and tell them you have a bad disk, if it's brand new I can't see how they wouldn't replace it. Or just return it to the store.

Mar 09, 2011 | Activision Guitar Hero 5 for Xbox 360

1 Answer

My son was playing his brand new game that we just opened modern warfare 2. while playing the game a message popped up disk is unreadable. we cleaned it with a cloth and now everytime we put the disk in...


Thoroughly check the disc for scratches (especially around the center of the disc, those usually are the most important). If you don't see this message in his other games, it may be the disc. Perhaps try returning the disc and buy a new copy. If he gets the same message, contact Microsoft for further support.

Jun 29, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 problem with scratching disks


well your console laser burned the console, and even know it says laser burned there is no burning involved. anyway your laser scratched CoD4 and the laser got damaged in the process you will need a repair but if you have no warrenty then i would suggest getting a new DVD drive

Jun 13, 2009 | Microsoft Xbox 360 Console

1 Answer

Circular scratches on xbox 360 disc wont work in some areas of game.


Hi,
The only real solution is to take it to your nearest DVD- Video Rental Store, or store that has a Disk Polishing Machine. The scratches are where the laser head, has scuffed the Disk. Therefore normal Polishing Won,t Work.
The disk needs to be resurfaced.

Mike @ Compurepair.

May 30, 2009 | Microsoft Xbox 360 Console

1 Answer

Reads every disk as unable to play


If u just reason with your xbox 360. just keep reseting it several times eventually it will work. kinda a stupid solution. but when you want to play saints row 2 u need to play it!

Oct 30, 2008 | Microsoft Xbox 360 Console

3 Answers

Can't run Halo 3 at all.


Next to cleaning your CD good, try also getting the laser eye cleaned as well, this might help. Also, if the disk is too scratched up then it will not read it, the scratches might be too deep.

Sep 12, 2008 | Microsoft Xbox 360 Console

1 Answer

Error


it`s probobly the disk some how got an error or the disk is scratched check if there is any scratches ok

Nov 21, 2007 | Nintendo Wii Console

2 Answers

Game Cube will not read disks. Please help!


you can clean the disks using tap water and then drying with soft cloth have you tried a lense cleaner to clean the laser on the cube get a good brand one not a cheap one also you can buy a disk cleaner that gently takes the scratches out of cds and gets them as new but you will have to shop around to get one but these work on anything cd dvd games the lot so deff worth having one as lots of people throw out dvds cd and games due to the scratches stopping them working but remember the data on a disk isnt on the plastic it is on the layey the other side of plastic the plastic is their to protect the data getting damaged so removing the scratches does not damage the disk if you have scratches this will affect the disk because the laser cant read through the scratch so polishing these scratches out will make the disk as new not many people know you can do this so consider yourself having privalaged info hope this is some help to you but you might have to ask arround for a disk repair so good luck you could even charge people to repair their disks and games this works for anything on a cd style disk.........................................................

Nov 17, 2007 | Nintendo GameCube Console

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